Customer Retention Specialist - State Farm Agent Team Member
Fully Remote - US
Customer Retention Specialist - State Farm Agent Team Member
Full Time • Fully Remote - US
Responsive recruiter
Benefits:
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
Remote Customer Retention Specialist – State Farm Service Role
George Wernery State Farm
Remote Position
Havertown, PA
Remote Position
Havertown, PA
Remote Service Role | Flexible Schedule | State Farm Experience Required
George Wernery State Farm is seeking a dependable, customer-focused Remote Customer Retention Specialist to support existing client relationships, assist with policy needs, and contribute to long-term customer satisfaction and retention.
This is a service-dominant role designed for someone who is calm under pressure, detail-oriented, and experienced supporting customers within a State Farm agency environment. The right candidate will be confident handling customer conversations, reviewing accounts, assisting with renewals, and identifying opportunities to strengthen client relationships.
This remote opportunity offers a flexible schedule for an experienced State Farm professional who can remain organized, responsive, and accountable while managing service activity independently.
Role Focus
As a Remote Customer Retention Specialist, your primary focus will be supporting current customers and helping ensure they feel informed, valued, and protected. You will communicate with policyholders regarding renewals, coverage questions, account updates, and service needs while helping maintain strong customer relationships.
Service Responsibilities
- Communicate with existing customers regarding renewals, coverage options, and policy updates
- Review customer accounts and assist with changes, updates, and documentation as needed
- Identify opportunities to improve customer satisfaction, retention, and account engagement
- Support outreach efforts that strengthen long-term client relationships
- Maintain accurate records and documentation of customer interactions
- Collaborate with team members to meet retention, service, and outreach objectives
- Maintain accountability and consistent performance in a remote work environment
Required Experience & Qualifications
- Minimum of 1 year of State Farm agency experience required
- Active Property & Casualty license required
- Strong understanding of State Farm systems, service workflows, and customer account management
- Excellent communication skills
- Ability to manage renewals, account updates, and follow-up activity accurately
- Ability to work independently and remain productive in a remote environment
Licensing Requirements
Active Property & Casualty license is required
Candidates must be properly licensed before Day 1 start
Licensing support may be offered if necessary for candidates who need to obtain additional required licensing
Candidates must be properly licensed before Day 1 start
Licensing support may be offered if necessary for candidates who need to obtain additional required licensing
What We Offer
- Remote work opportunity for an experienced State Farm agency professional
- Flexible schedule
- Supportive team environment with clear expectations and accountability
- Opportunity to contribute to customer retention and long-term agency growth
- Meaningful work helping customers protect what matters most
- Growth opportunity within a service-focused agency environment
If you are an experienced State Farm agency professional with active licensing, strong service skills, and the discipline to succeed in a remote customer retention role, apply today to join George Wernery State Farm.
George Wernery State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
This is a remote position.
Compensation: $1,100.00 - $1,400.00 per month
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Havertown, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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