Customer Service Representative - State Farm Agent Team Member
Tucson - AZ - 85718
Customer Service Representative - State Farm Agent Team Member
Full Time • Tucson - AZ - 85718
Responsive recruiter
Replies within 24 hours
Benefits:
- Simple IRA
- License reimbursement
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Flexible schedule
ABOUT OUR AGENCY:
I opened my agency in 2015 and currently lead a team of six. Before becoming an agent, I worked as a State Farm team member, which gave me valuable experience and helped shape the supportive culture we’ve built today.
I’m a proud graduate of University of Arizona, a husband, father, and lifelong Arizona resident. Being born and raised here has allowed me to build strong connections within the community and better serve the people around me. Our agency stays active in the community through regular events and local involvement. Building relationships and giving back are important parts of who we are.
We offer a Simple IRA with employer match, licensing reimbursement, and a strong commitment to work-life balance. We believe that creating a positive workplace leads to better outcomes for both our team and our customers.
Our culture is extremely close-knit and family-oriented. We genuinely enjoy working together and make time to connect as a team, including office lunches every Thursday where we close for an hour to eat together. We also hold quarterly events where the office closes for a day, combining professional development and training with a fun team outing.
If you’re looking for a place where people support one another, work hard, and have fun together, this could be a great fit for you.
ROLE DESCRIPTION:
I opened my agency in 2015 and currently lead a team of six. Before becoming an agent, I worked as a State Farm team member, which gave me valuable experience and helped shape the supportive culture we’ve built today.
I’m a proud graduate of University of Arizona, a husband, father, and lifelong Arizona resident. Being born and raised here has allowed me to build strong connections within the community and better serve the people around me. Our agency stays active in the community through regular events and local involvement. Building relationships and giving back are important parts of who we are.
We offer a Simple IRA with employer match, licensing reimbursement, and a strong commitment to work-life balance. We believe that creating a positive workplace leads to better outcomes for both our team and our customers.
Our culture is extremely close-knit and family-oriented. We genuinely enjoy working together and make time to connect as a team, including office lunches every Thursday where we close for an hour to eat together. We also hold quarterly events where the office closes for a day, combining professional development and training with a fun team outing.
If you’re looking for a place where people support one another, work hard, and have fun together, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Brett Overstreet - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Tucson, AZ and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none