Field Customer Care Specialist
Location
Hybrid - US
Type
Full Time
- 401(k)
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Vision insurance
- Competitive pay
- Medical, dental, and vision insurance
- 401(k)
- Company vehicle
- Professional development and advancement opportunities
- Team-oriented culture focused on serving others
- Serve as the primary point of contact for customers throughout the reconstruction estimating process.
- Build trust and confidence through frequent, proactive communication with customers.
- Keep customers informed of project status, estimate progress, insurance communications, and next steps.
- Conduct on-site inspections of residential and commercial properties requiring reconstruction.
- Scope the reconstruction work needed following property damage.
- Gather measurements, photographs, notes, and supporting documentation required for estimate preparation.
- Provide detailed scope notes and documentation to the Estimator to ensure accurate and timely estimates.
- Work directly with insurance adjusters to review project scope, answer questions, and facilitate the estimating and approval process.
- Coordinate site meetings with customers, adjusters, estimators, and reconstruction personnel as needed.
- Identify scope changes and communicate updates promptly to the appropriate team members.
- Maintain organized and accurate job documentation and customer records.
- Represent Paul Davis professionally while providing an exceptional customer experience during a difficult time.
- Exceptional verbal and written communication skills.
- Outstanding customer service and relationship-building abilities.
- Strong organizational skills with excellent attention to detail.
- Ability to explain technical information in a clear and reassuring manner.
- Ability to build productive relationships with customers, insurance adjusters, and internal team members.
- Comfortable conducting property inspections and documenting reconstruction scope.
- Proficiency with Microsoft Office and mobile technology.
- Experience with Xactimate, XactAnalysis, Encircle, Matterport, or similar software is preferred.
- Valid driver's license with an acceptable driving record.
- Restoration, reconstruction, construction, insurance, or estimating experience.
- Experience working with insurance carriers and property claims.
- Customer service experience in a fast-paced environment.
- Experience developing scopes of work or documenting property damage.
Flexible work from home options available.
Paul Davis Restoration & Remodeling of South Atlanta
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Company Website: pauldavis.com
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