Level 3 IT Support Engineer
Houston
Level 3 IT Support Engineer
Full Time • Houston
Benefits:
- Paid Time Off (PTO) + Holidays
- Training & development
- 401(k)
- 401(k) matching
- Employee discounts
One of Houston's leading Managed Service Providers (MSPs) is seeking an experienced, customer-focused Level 3 IT Support Engineer to join our growing team. We're looking for a motivated IT professional who enjoys solving complex technical challenges, delivering exceptional client service, and collaborating with a team dedicated to excellence.
As a Level 3 Engineer, you will serve as a senior technical resource, providing advanced support for client environments while mentoring teammates and taking ownership of issues through to resolution.
What You'll Do
- Deliver outstanding customer service while ensuring every client interaction exceeds expectations.
- Accurately document time entries daily, accounting for an 8-hour workday plus a 1-hour lunch.
- Maintain thorough and up-to-date documentation of client networks and environments.
- Install, configure, and troubleshoot VoIP telephone systems.
- Respond to and complete Time & Materials (T&M) service requests.
- Deploy and support business continuity and disaster recovery solutions.
- Administer and troubleshoot Microsoft 365 and Google Workspace environments.
- Install, configure, and troubleshoot desktop and server hardware, including storage, networking, and peripheral components.
- Install, configure, and support Windows Server environments.
- Diagnose and resolve advanced network, server, workstation, cloud, and security issues.
- Take ownership of assigned projects and service requests through successful completion.
- Prioritize multiple tasks while maintaining attention to detail in a fast-paced environment.
- Research and learn new technologies independently.
- Communicate technical concepts clearly to both technical and non-technical audiences.
- Collaborate with teammates, share knowledge, and contribute to continuous improvement.
- Participate in the on-call rotation to provide after-hours support as scheduled.
Qualifications
Required Experience
- 5+ years of IT engineering or systems administration experience in a Managed Service Provider (MSP) environment.
- 5+ years of experience with:
- Switching, VLANs, routing, and firewall administration
- Server hardware technologies, including RAID, storage, and server platforms
- Backup and disaster recovery solutions
- Corporate antivirus and endpoint security
- VPN configuration and troubleshooting
- Microsoft Azure and/or Amazon Web Services (AWS)
Preferred Certifications
Candidates with one or more of the following certifications are encouraged to apply:
- Microsoft Certified Professional (MCP)
- Microsoft Certified IT Professional (MCITP)
- Cisco CCNA, CCDA, or CCNP
- CompTIA Network+
- CompTIA Project+
- Apple certifications
Equivalent certifications and relevant experience will also be considered.
What We're Looking For
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service abilities.
- Dependable, organized, and accountable.
- Ability to work independently while contributing to a collaborative team.
- Consistent history of positive client feedback.
- Commitment to high-quality work and professional growth.
Additional Requirements
- Ability to lift and move computer equipment weighing up to 50 pounds.
- Reliable transportation.
- Ability to commute to our Houston office.
Education
- Bachelor's degree preferred.
Additional Experience
- Minimum of 4 years of customer service experience.
Language
- English (Required)
Compensation
Salary: Commensurate with experience and qualifications
Schedule
- Full-time
- Monday-Friday
- 9-hour shift (8 work hours plus a 1-hour lunch)
- Rotating on-call schedule, including occasional weekends
Work Location: In person (Houston, TX 77066)
At Allierad we utilize the latest technologies to bridge the gaps between business challenges and technology, enabling your business to do more with less. Our team of certified and experienced engineers have years of experience designing and deploying custom solutions of all sizes and scopes.
We offer a unique approach unparalleled in the industry that provides the most cost effective, practical, and reliable solutions available. The end result is stability, reliability, productivity and security for your network and users.
We offer a unique approach unparalleled in the industry that provides the most cost effective, practical, and reliable solutions available. The end result is stability, reliability, productivity and security for your network and users.
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