Office Assistant / Caregiver

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  Dual Office & Field Role: This is not a strictly stationary desk job. During business hours, you must be ready and able to "drop what you are doing," head out into the field, and step in as a caregiver to cover urgent call-ins, client emergencies, or open shifts.
• Rotational Administrative On-Call: To support our clients and caregivers, our office team rotates administrative on-call duties weekly (including evenings and weekends) to manage urgent scheduling and after-hours inquiries.
  
  

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  Provide hands-on caregiving support in the field during business hours to cover emergency call-ins or open shifts.
• Answer business phone calls professionally, route calls to the appropriate person, and take messages as needed.
• Assist with the caregiver hiring process by recruiting qualified applicants, conducting initial phone interviews, documenting hiring progress, checking references, and scheduling orientations.
• Monitor hiring and recruiting groups daily for new applicants and caregiver documentation.
• Upload caregiver compliance documents into AxisCare and ensure all required paperwork remains current and complete.
• Schedule caregiver orientations after all hiring requirements have been met.
• Assist with caregiver scheduling and client assignments.
• Track caregiver time and attendance.
• Create, organize, and prepare office materials, including:
  • Caregiver orientation packets
  • Employee name badges
  • Client consultation packets
  • Facility goodie bags
• Utilize recruiting spreadsheets and shared hiring documents to track applicant progress.
• Assist the Office Manager with administrative tasks, communication, and documentation as needed.
  
  

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  Willing and able to obtain a caregiver certification (with training provided by us) and provide hands-on client care.
• Highly adaptable and flexible (able to quickly pivot from administrative desk work to field caregiving at a moment's notice).
• Willing and able to participate in our weekly rotating administrative on-call schedule.
• Organized and detail-oriented.
• Professional with excellent phone etiquette.
• Comfortable using computers and office software.
• Able to multitask in a fast-paced environment.
• Dependable and able to work independently.
• A strong communicator with excellent customer service skills.
• Willing to learn new software, including AxisCare, Career Plug.
  
  

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  Previous administrative, office, or scheduling experience.
• Prior experience as a caregiver, CNA, or PCA.
• Experience with recruiting or human resources.