Temporary Patient Service Coordinator - Bilingual Chinese
Hybrid - US
Temporary Patient Service Coordinator - Bilingual Chinese
Part Time • Hybrid - US
We are seeking a temporary and bilingual (Chinese – Mandarin/Cantonese) Patient Services Coordinator to join our team supporting our Radiation and Surgery departments. This hybrid position will help bridge language and cultural barriers, ensuring that our Chinese-speaking patients receive exceptional, compassionate care. The role combines in-office duties at our Brooklyn and Manhattan locations with remote administrative support.
Primary Responsibilities
- Community and Program Support: Serve as a key liaison for the Asian Initiatives Program, supporting outreach and coordination for Chinese-speaking patients receiving radiation and surgical care.
- Appointment Scheduling and Coordination: Manage complex scheduling needs across multiple sites and specialties, optimizing provider availability and minimizing patient wait times.
- Patient Check-In and Check-Out: Verify insurance coverage, collect co-pays, and confirm demographic details with accuracy and sensitivity.
- Patient Communication: Handle a high volume of patient calls, inquiries, and scheduling requests in both English and Chinese. Provide clear, empathetic communication to ensure understanding and comfort.
- Records and EMR Management: Maintain complete and accurate patient records using the Electronic Medical Record (EMR) system, ensuring compliance with HIPAA and other privacy regulations.
- Care Continuity and Follow-Up: Educate patients on procedures, insurance requirements, and follow-up instructions. Conduct post-visit follow-up calls to ensure continuity of care.
- Cross-Department Coordination: Collaborate with nursing, radiation oncology, surgical scheduling, and administrative teams to streamline patient flow and communication between departments.
Required Skills and Qualifications
- Bilingual (Chinese/English) Required: Fluency in both Mandarin and Cantonese highly preferred.
- Healthcare Experience: Familiarity with medical terminology, clinical workflows, and the needs of oncology and surgical patients.
- Strong Organizational Skills: Ability to handle multiple priorities, patient requests, and department needs under time constraints.
- Customer Service Orientation: Demonstrated ability to build trust and rapport with patients of diverse backgrounds, particularly within the Chinese community.
- Technical Proficiency: Experience using EMR systems and Microsoft Office Suite (Outlook, Excel, Teams).
- Team Collaboration: Demonstrated ability to work closely with medical and administrative staff across multiple locations.
Preferred Qualifications
- Previous experience in a hybrid healthcare role or in community-based medical outreach settings.
- Prior administrative support within radiation oncology, surgical, or specialty care.
Flexible work from home options available.
Compensation: $20.00 - $25.00 per hour
Novellis Health is a thriving, independently physician-owned and managed private practice—join our stable, growing team focused on community-based patient care.
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