Account Representative - State Farm Agent Team Member
Wilmington - NC
Account Representative - State Farm Agent Team Member
Full Time • Wilmington - NC
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
ROLE DESCRIPTION:
Join a growing State Farm agency team where you’ll build lasting customer relationships while helping protect what matters most to our policyholders. This role blends service and sales — you’ll handle day-to-day customer needs while also working directly with our senior sales team members to identifying opportunities to grow accounts.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Join a growing State Farm agency team where you’ll build lasting customer relationships while helping protect what matters most to our policyholders. This role blends service and sales — you’ll handle day-to-day customer needs while also working directly with our senior sales team members to identifying opportunities to grow accounts.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
- Answer inbound calls and walk-ins; assist with policy questions, billing, and coverage changes
- Process endorsements, payments, and policy service requests accurately and promptly
- Identify cross-sell and upsell opportunities during service interactions (auto, home, life, etc.)
- Quote and write new business for existing customers and referrals
- Follow up on leads, referrals, and renewal/retention efforts
- Maintain accurate records in agency management system
- Support marketing initiatives (community events, social media, referral programs)
- Deliver a consistently excellent customer experience that reinforces retention
QUALIFICATIONS:
- Active Property & Casualty license required (or willingness to obtain within 30–60 days); Life & Health license a plus
- Prior insurance, sales, or customer service experience preferred
- Strong communication and interpersonal skills
- Comfortable with basic sales conversations and asking for the business
- Detail-oriented, organized, and able to multitask in a fast-paced environment
- Proficiency with computers/CRM systems
What We Offer
- Base salary + bonus structure
- Paid licensing support and ongoing training
- Career growth path toward Senior Producer or Account Manager roles
- Supportive team culture in an established, growing agency
Compensation: $38,000.00 - $48,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Wilmington, NC and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none