Benefits:

Opportunity for advancement
Training & development

Lead Sales Representative

Position Summary

The Lead Sales Representative is responsible for driving trial enrollment, membership growth, and exceptional family experiences at KidStrong. This part-time leadership role serves as the primary sales driver within the center while helping coach and support the management team. The Lead Sales Representative is accountable for lead management, trial bookings, trial conversions, and member retention while ensuring every family receives a world-class experience. In addition, this position will act as a manager on duty when a General Manager or Assistant General Manager is not present in the center. We expect that in this role, the Lead Sales Representative will split their time between coaching (10-15 hours per week) and Sales/Lobby time (15-20 hours per week).

Key Responsibilities

Sales & Enrollment

Own the lead management process from inquiry through enrollment.
Respond to all leads quickly through phone calls, text messages, email, and CRM follow-up.
Schedule and confirm trials.
Conduct center tours and present the KidStrong program to prospective families.
Convert trials into memberships while achieving and exceeding enrollment goals.
Execute follow-up campaigns for missed trials, inactive leads, and former members.
Generate referrals and community partnerships to support enrollment growth.

Leadership & Team Support

Serve as the sales leader and role model for the center.
Assist the General Manager with sales training, coaching, and accountability.
Help ensure team members follow customer service standards.
Monitor daily sales activity, conversion rates, and enrollment performance.
Support center operations during peak business hours.

Member Experience & Retention

Build strong relationships with families and children.
Ensure families feel welcomed, informed, and supported throughout their KidStrong journey.
Address questions, concerns, and membership-related requests promptly.
Support retention efforts through proactive communication and relationship-building.
Assist with member events, promotions, and community outreach initiatives.

Administrative Responsibilities

Maintain accurate records in the CRM and membership management systems.
Track lead activity, trial attendance, and enrollment results.
Process membership agreements and account updates.
Complete assigned reports and administrative tasks in a timely manner.

Qualifications
Required

1-3 years of sales experience, preferably in fitness, youth programs, retail, hospitality, or membership-based businesses.
Proven ability to meet or exceed sales goals.
Strong communication and relationship-building skills.
Ability to work evenings and weekends.
Passion for working with families and helping children succeed.

Key Performance Indicators (KPIs)

Trial attendance rate
Trial bookings
Trial-to-member conversion rate
Monthly membership growth
Membership retention
Community partnership and referral generation
NPS

Compensation: $21.00 - $24.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

OUR PEOPLE:

- Want to work with great people

- Want personal and professional growth

- Want to make an impact

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KIDSTRONG TEAM

WE ARE STUDENTS.

We never stop learning and always seek to improve ourselves and our program. We are curious about new possibilities and act to explore them.

WE ARE HUMBLE PROFESSIONALS.

We want to hire and develop the best people in the world to be on our TEAM.

WE DO MORE THAN EXPECTED.

Every interaction is a chance to provide an amazing experience for our members, parents, and teammates.

WE MAKE EACH OTHER BETTER.

We are dedicated to having people on the team that make the rest of the team better. We want leaders that have a ripple effect on those around them.