Network Support Engineer
Blueport INC
Network Support Engineer
Full Time • Blueport INC
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Blueport is seeking a skilled Network Support Engineer II who enjoys tackling complex technical challenges, ensuring reliable network performance, and serving as a trusted expert for escalated support. In this hands-on, onsite role (not remote), you’ll work closely with customers, fine-tune systems, and maintain seamless connectivity for top multifamily and hospitality clients.
As a Network Support Engineer II at Blueport, you’ll help shape the future of connected living by keeping client networks operating at peak performance and delivering responsive, expert support when it matters most. You’ll troubleshoot intricate issues, enhance system reliability, and partner with engineering and customer success teams to provide outstanding network experiences across hospitality and multifamily environments.
Why You’ll Love Working at Blueport
- Competitive benefits, including 401(k), health, dental, and vision insurance
- Paid time off to rest and recharge
- Room for growth and career development
- A collaborative, innovative culture where your ideas are valued
- Opportunity to work with cutting-edge networking technologies used in hotels and multifamily communities nationwide
- This role requires working onsite in our Walpole, MA office to foster collaboration and hands-on learning. Remote work and relocation are not offered.
What You’ll Do
- Serve as the Tier 2 escalation point, resolving advanced and complex network issues
- Provide guidance and support to the Tier 1 support team
- Configure and manage network infrastructure, including switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols
- Monitor network performance, troubleshoot incidents, and improve security
- Deploy and test new networking equipment and solutions
- Collaborate with internal teams to ensure reliable, high-performance connectivity
- Work onsite full-time in our Walpole office (this is not a remote position)
What You’ll Bring
- 2+ years of experience in a call center or technical support environment
- Solid understanding of networking fundamentals (IP addressing, subnetting, VLANs, wireless)
- Practical experience with HP & Cisco switch CLI
- Strong communication skills with the ability to understand and explain technical issues to customers
- Excellent problem-solving abilities
- Spanish language skills are a plus
Disclaimer
This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.
Compensation: $58,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Blueport
Blueport provides technology solutions to the multifamily, hospitality, residential, healthcare, and commercial markets that reduces costs while delivering the power to connect, entertain and safeguard guests, residents and businesses. Solutions include premise wiring and guest networking, telephone and sound systems, guest entertainment systems, interior/exterior surveillance, and more. Headquartered in Walpole, MA with satellite offices across the U.S. Blueport provides 24/7 support to leading hotel brands, management companies and their guests and residents.
Join our Team
At Blueport, we like to hire the most talented people, then give them the freedom to do their jobs. We value lean business principles, a casual work environment, and collaborative voices. We continue to expand and achieve greatness, but we can’t do it alone. If you like to innovate and find ways to improve the game, then Blueport may be the perfect fit.
Our Values
Empower: Create Raving Fans
We have different roles and individual strengths. We empower each other then unite to deliver remarkable customer service.
Humanity: Give Back
We are fortunate, and that’s why we give back to our community and help those in need. It’s our way of paying greatness forward.
Accountability: Screw Up; Own Up
We are humans, not robots. Mistakes are bound to happen, but we refuse to pass the buck, blame others, or cover our you-know-whats by pointing the finger at someone else.
Personality: Harbor True Grit
Spirit, zest, and collaboration are in our DNA. So even when things don’t go as planned, we maintain the persistence and can-do attitude necessary to get things back on track.
Innovate: Forget Status Quo
We are relentless in our pursuit of perfection. We constantly challenge ourselves to add value for our clients and their guests.
Resourceful: Be A Rock Star
We value dedication and hard work. The kind of work that leads to brilliant and super cool things that delight others.
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Medical , Dental and Vision
United Health Care,
Delta Dental,
Blue 20/20
Retirement
401K Plan
Paid Time Off
Paid Holidays,
Sick and Vacation time