Customer Service Representative - State Farm Agent Team Member
Hybrid - US
Customer Service Representative - State Farm Agent Team Member
Full Time • Hybrid - US
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Flexible schedule
ROLE DESCRIPTION:
We are looking for a primary Customer Service Representative / Manager to grow with our Agency (preferrably with State Farm experience). We are 7 years into Agency & looking to build the team long term! This position will be fully in office to start with the ability to be hybrid / remote after training. As an office, we are in full growth mode as an Agency. We have to pivot, look for gaps in coverages for existing & new clients & share the Agency vision of growth. We have a great small team set in place for the future with a great office dynamic & we're looking to add another vital piece to the team. Office location - Just outside Philadelphia near City Avenue in Bala Cynwyd, PA.
Our website here to learn about us & see office location: www.PHLinsurance.com
As a Customer Service Representative with Glenn Goodrich Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.
Our website here to learn about us & see office location: www.PHLinsurance.com
As a Customer Service Representative with Glenn Goodrich Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:
- Pivot from existing clients & uncovering needs.
- Establish customer relationships and follow up with customers, as needed.
- Answer customer inquiries and requests.
- Maintain accurate records of customer interactions.
- Writing new business on occasion from pivots, walk & call ins.
QUALIFICATIONS:
- Dedicated to customer service & sales.
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Flexible work from home options available.
Compensation: $35,000.00 - $55,000.00 per year
About Our Agency
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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