Omega Solutions Inc
Product Manager- Junior
Full Time • Hybrid - US
Key Responsibilities
- Executes the direction of the Product Owner by leading complex digital products and service initiatives from discovery through delivery, including customer-facing and operational products such as online services, appointment scheduling, queue management, customer portals, websites, mobile driver licenses (mDL), and internal operational tools
- Works with stakeholders, frontline staff, vendors, and technical teams to translate business needs, operational requirements, and customer feedback into actionable product requirements, workflows, user stories, and prioritized backlogs
- Develops a strong understanding of DMV operations, policies, and customer pain points to identify opportunities to improve customer experience, operational efficiency, and service delivery
- Conducts and supports user research and usability testing activities including customer interviews, prototype testing, operational observations, and feedback analysis to inform product decisions and validate solutions
- Serves as a day-to-day lead for assigned initiatives by coordinating across vendors, agency stakeholders, and internal teams to ensure work progresses toward defined goals, timelines, and outcomes
- Partners closely with vendor teams to drive iterative delivery of working software and services.
- Help hold vendors accountable for timelines, product quality, usability, testing readiness, issue resolution, and delivery expectations
- Exercises sound judgment in making day-to-day product and operational decisions while understanding when risks, policy concerns, stakeholder conflicts, or delivery challenges should be escalated to the Product Owner
- Leads backlog refinement, sprint planning, release coordination, and product prioritization activities while supporting roadmap development and milestone planning.
- Monitors product performance and operational outcomes through analytics, customer feedback, operational metrics, and frontline observations to identify trends, risks, and opportunities for continuous improvement
- Champions user-centered, iterative, and outcome-driven delivery practices that focus on delivering measurable value to customers, staff, and the agency through incremental improvements and continuous learning
Required Skills & Experience
- Experience leading the development, launch, modernization, or continuous improvement of digital products, software platforms, or customer-facing technology services.
- Demonstrated experience working across the full product lifecycle, including discovery, prioritization, delivery, launch, measurement, and continuous improvement.
- Experience working closely with software development teams, designers, vendors, and engineers in Agile or iterative delivery environments.
- Strong ability to balance user needs, operational constraints, business objectives, policy requirements, and technical considerations when making product decisions.
- Experience conducting user research, usability testing, customer interviews, service design activities, or other customer-centered product discovery practices.
- Familiarity with accessibility, customer experience, service design, or digital transformation initiatives.
Preferred experience working in government, transportation, financial services, healthcare, or other policy- or regulation-constrained environments.
Desired Attributes
- Demonstrated curiosity about customer behavior, operational challenges, and opportunities to improve public services.
- Comfortable working in ambiguity and using research, data, and experimentation to inform decisions.
- Ability to balance customer needs, operational realities, technical constraints, and business priorities when making recommendations.
- Strong ownership mindset with a bias toward action, continuous improvement, and delivering measurable outcomes.
- Experience working in highly regulated environments where policy, compliance, and technology considerations must be balanced.
- Passion for improving government services through modern digital products and user-centered design.
Soft Skills
- Strong written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences.
- Ability to influence decisions and build alignment across stakeholders without direct authority.
- Strong facilitation and active listening skills, particularly when working with customers, frontline staff, and leadership.
- Comfortable navigating competing priorities, making tradeoffs, and driving decisions forward.
- Collaborative, adaptable, and resilient in fast-paced environments with evolving priorities.
Flexible work from home options available.
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