Quality Assurance Specialist
Location
Waukesha
Type
Full Time
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Wellness resources
- Review estimates and claim documentation for accuracy, completeness, and consistency
- Identify missing documentation, estimating discrepancies, and potential compliance issues
- Review Mitigation, Contents, and Reconstruction files using Xactimate/XactAnalysis and other industry platforms
- Learn and apply carrier guidelines, TPA requirements, SLAs, and scorecard expectations
- Ensure files meet program-specific estimating and documentation standards
- Help resolve questions or discrepancies with carriers, TPAs, and internal teams
- Work directly with Estimators when corrections or additional documentation are needed
- Explain the why behind carrier requirements and estimating expectations
- Provide constructive feedback and serve as a technical resource for the team
- Identify recurring estimating or documentation issues
- Recognize training opportunities and process gaps
- Help improve file quality, turnaround times, and overall performance
- Experience in restoration, construction estimating, property claims, or a related field
- Strong knowledge of restoration estimating and documentation
- Experience with Xactimate/XactAnalysis or similar estimating and claims platforms
- Familiarity with water, fire, contents, mold, and/or reconstruction
- Strong attention to detail and problem-solving skills
- Confidence communicating feedback and working with multiple teams
- Experience with carrier/TPA programs, Symbility, MICA, QA Assist, or AskAIME is a plus
Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.
Paul Davis Restoration of Southeast WI & Northern IL
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Company Website: pauldavis.com
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