Medical Telephone Receptionist
CRANBERRY TWP, PA
Medical Telephone Receptionist
Full Time • CRANBERRY TWP, PA
Benefits:
- Health insurance
- Paid time off
- 401(k)
- Employee discounts
- Profit sharing
- Training & development
- Bonus based on performance
- Company parties
Pediatric Ophthalmology & Strabismus Inc. is looking for a friendly Telephone Receptionist to be the welcoming voice of our practice. We are a multi-location practice, and this role does service all office locations for scheduling and call transfers. The location to report to is our Cranberry Twp., PA branch. You can take pride in knowing that you helped improve the lives of children and adults with the rare eye disease strabismus. Enjoy a predictable work schedule with a great work-life balance, in a comfortable indoor work environment.
Primary Responsibilities:
- Answer inbound calls in a professional and courteous manner
- Schedule, confirm, and manage patient appointments using EHR software
- Respond to patient inquiries regarding appointments, referrals, and general office information
- Accurately collect and update patient demographic and insurance information
- Coordinate communication between patients, families, and clinical staff
- Process prescription refill requests and route messages to appropriate providers
- Maintain patient confidentiality in compliance with HIPAA regulations
- Field emergency calls and perform triage together with the provider on-site to determine urgency of care
Eligibility Requirements:
- Prior experience in a medical or healthcare receptionist or call center role preferred
- Excellent verbal communication and active listening skills
- Proficiency with electronic health records (EHR) or medical scheduling software
- Strong multitasking ability in a busy, patient-focused environment
- Compassionate and patient demeanor, especially when working with pediatric patients and families
- Knowledge of medical insurance, referrals, and basic billing processes a plus
- High school diploma or equivalent required
About Us:
Pediatric Ophthalmology & Strabismus Inc. is a trusted specialty eye care practice serving children and families in the greater Pittsburgh region for over 50 years. Our team of physicians and optometrists is dedicated to providing compassionate, high-quality vision care for our patients young and old, from routine eye exams to complex strabismus treatments. We also perform surgeries each month off-site at local hospitals and out-patient surgical centers. We pride ourselves on a supportive, team-oriented workplace where every staff member plays a vital role in delivering an exceptional patient experience.
Compensation: $14.00 - $18.00 per hour
Mission & History
The mission of our practice is to provide the best attainable medical and surgical care for our patients.
Our practice was established in 1966. The subspecialty of Pediatric Ophthalmology is a young one, and Pittsburgh was one of the first cities in the U.S.A. to have an office exclusively dedicated to the care of eye problems in children.
Our physicians are experienced with the management of all eye problems arising in childhood, the management of strabismus in adults. Our offices are staffed with more than 20 assistants who have received special training to provide you with the best possible ophthalmologic care. In the Operating Room, we are assisted by experienced O.R. personnel that have worked with each of us for many years.
Our practice was established in 1966. The subspecialty of Pediatric Ophthalmology is a young one, and Pittsburgh was one of the first cities in the U.S.A. to have an office exclusively dedicated to the care of eye problems in children.
Our physicians are experienced with the management of all eye problems arising in childhood, the management of strabismus in adults. Our offices are staffed with more than 20 assistants who have received special training to provide you with the best possible ophthalmologic care. In the Operating Room, we are assisted by experienced O.R. personnel that have worked with each of us for many years.
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