Inside Sales / Customer Service Representative – State Farm Agent Team Member

• You genuinely enjoy helping people. You want customers to feel like they have someone they can count on when they call our office.
  
  
• You're a great communicator. You're comfortable talking with customers over the phone, asking questions, and explaining information clearly.
  
  
• You listen before you recommend. You take time to understand what's going on in a customer's life and help identify options that fit their needs.
  
  
• You're comfortable with both service and sales. You understand that great customer service can naturally lead to conversations about additional ways we may be able to help.
  
  
• You're organized and dependable. You follow through, pay attention to details, and take ownership of customer needs.
  
  
• You're coachable. You're open to feedback and want to continually improve your communication, insurance knowledge, and sales skills.
  
  
• You're motivated by goals. You enjoy knowing what's expected of you and working with your team to achieve results.
  
  
• You enjoy being part of a team. You're willing to jump in, help others, and contribute to a positive office culture.
  
  

• Answer incoming customer calls and assist with insurance-related questions and service needs.
  
  
• Build relationships with existing customers and provide a consistent, positive experience.
  
  
• Review customer accounts and identify potential coverage needs and opportunities.
  
  
• Conduct needs-based conversations across multiple State Farm product lines.
  
  
• Provide quotes and discuss available insurance options with customers.
  
  
• Follow up with customers and prospective customers by phone, text, and email.
  
  
• Identify opportunities to deepen customer relationships through additional products and services.
  
  
• Assist with policy changes, documentation, billing questions, and general account servicing.
  
  
• Schedule appointments for additional insurance and financial-services conversations when appropriate.
  
  
• Maintain accurate customer records and complete follow-up activities.
  
  
• Participate in ongoing training, coaching, and professional development.
  
  
• Work with the entire agency team to achieve customer service and office growth goals.