MasterApp Labs
Senior EHR Business Analyst
Full Time • Hybrid - US
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Title: Senior EHR Business Analyst
Location: Richmond, VA, (Hybrid)-Onsite at least one day every week
Position Type: Contract
Interview Mode: Both Web Cam and In Person Interview
Responsibilities:
- Provide responsive support to EHR users across Local Health Districts.
- Triage, troubleshoot, and escalate issues appropriately.
- Monitor and maintain key EHR workflows, processes, and procedures.
- Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
- Gather, analyze, and document business requirements for system enhancements.
- Develop user stories, acceptance criteria, and other Agile documentation as needed.
- Support functional, integration, and user acceptance testing.
- Collaborate effectively with cross-functional technical, clinical, and business teams.
- Produce clear user documentation, job aids, and training materials.
Required Skills & Experience:
- Experience providing application support, preferably in healthcare environments.
- Strong skills in requirements documentation and enhancement analysis.
- Excellent analytical, communication, and problem-solving abilities.
- Understanding of clinical, pharmaceutical, and patient billing workflows.
- Experience participating in structured testing cycles.
- Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.
Preferred Qualifications:
- Experience supporting or implementing EHR systems.
- Knowledge of Oracle Health / Cerner platforms and public health workflows.
- Experience with SQL, Oracle databases, or web application environments.
- Familiarity with Agile methodologies and documentation practices.
Required/Desired Skills
Skill | Required /Desired | Amount | Actual Years of Experience
Provide responsive support to EHR users across Local Health Districts. | Required | 5 |
Triage, troubleshoot, and escalate issues appropriately. | Required | 7 |
Monitor and maintain key EHR workflows, processes, and procedures. | Required | 5 |
Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative so | Required | 7 |
Gather, analyze, and document business requirements for system enhancements | Required | 7 |
Develop user stories, acceptance criteria, and other Agile documentation as needed. | Required | 7 |
Support functional, integration, and user acceptance testing. | Required | 7 |
Collaborate effectively with cross-functional technical, clinical, and business teams. | Required | 7 |
Produce clear user documentation, job aids, and training materials. | Required | 7 |
Experience providing application support, preferably in healthcare environments. | Required | 5 |
Strong skills in requirements documentation and enhancement analysis. | Desired | 5 |
Excellent analytical, communication, and problem-solving abilities. | Desired | 5 |
Understanding of clinical, pharmaceutical, and patient billing workflows. | Desired | 5 |
Experience participating in structured testing cycles. | Required | 7 |
Proficiency with MS Office, Microsoft Teams, SharePo | Required | 7 |
Experience supporting or implementing EHR systems. | Required | 7 |
Knowledge of Oracle Health / Cerner platforms and public health workflows. | Required | 3 |
Experience with SQL, Oracle databases, or web application environments. | Desired | 5 |
Familiarity with Agile methodologies and documentation practices. | Desired | 5 |
Support Go-Live Related Activities | Required | 2 |
Provide responsive support to EHR users across Local Health Districts. | Required | 5 |
Triage, troubleshoot, and escalate issues appropriately. | Required | 7 |
Monitor and maintain key EHR workflows, processes, and procedures. | Required | 5 |
Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative so | Required | 7 |
Gather, analyze, and document business requirements for system enhancements | Required | 7 |
Develop user stories, acceptance criteria, and other Agile documentation as needed. | Required | 7 |
Support functional, integration, and user acceptance testing. | Required | 7 |
Collaborate effectively with cross-functional technical, clinical, and business teams. | Required | 7 |
Produce clear user documentation, job aids, and training materials. | Required | 7 |
Experience providing application support, preferably in healthcare environments. | Required | 5 |
Strong skills in requirements documentation and enhancement analysis. | Desired | 5 |
Excellent analytical, communication, and problem-solving abilities. | Desired | 5 |
Understanding of clinical, pharmaceutical, and patient billing workflows. | Desired | 5 |
Experience participating in structured testing cycles. | Required | 7 |
Proficiency with MS Office, Microsoft Teams, SharePo | Required | 7 |
Experience supporting or implementing EHR systems. | Required | 7 |
Knowledge of Oracle Health / Cerner platforms and public health workflows. | Required | 3 |
Experience with SQL, Oracle databases, or web application environments. | Desired | 5 |
Familiarity with Agile methodologies and documentation practices. | Desired | 5 |
Support Go-Live Related Activities | Required | 2 |
Flexible work from home options available.
Compensation: $40.00 - $45.00 per hour
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