Customer Service Representative - State Farm Agent Team Member
Kissimmee
Customer Service Representative - State Farm Agent Team Member
Full Time • Kissimmee
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
Join Our Team – Build a Career, Not Just a Job
At Brian Pancake State Farm, we’re building a team of motivated professionals who take pride in helping people, delivering outstanding service, and making a difference in our community.
We’re looking for a friendly, organized, and dependable Customer Service Representative to serve as the first point of contact for our customers in our Kissimmee office.
This position begins with front desk and customer service responsibilities, but offers an opportunity to develop professionally and potentially advance into an insurance sales or combined sales and service role.
If you’re someone who enjoys working with people, takes initiative, learns quickly, and wants an opportunity to grow, we’d like to meet you.
Responsibilities
- Welcome customers and visitors, creating a positive and professional first impression.
- Answer incoming calls, determine customer needs, and direct inquiries to the appropriate team member.
- Assist customers with routine service requests, questions, and follow-up communications.
- Schedule appointments and support the agency’s daily operations.
- Maintain accurate customer information and document interactions.
- Work collaboratively with team members to ensure customers receive prompt, professional service.
- Identify opportunities to assist customers with additional insurance needs and refer them to licensed team members.
- Develop knowledge of State Farm products, agency systems, and customer service procedures.
- Take on additional responsibilities as skills, experience, and licensing progress.
Qualifications
- Friendly, professional, and customer-focused attitude.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple responsibilities in a busy office environment.
- Comfortable using computers and learning new technology.
- Dependable, punctual, and committed to being a team player.
- Self-motivated, coachable, and willing to take initiative.
- Previous customer service, administrative, or sales experience preferred.
- Bilingual English/Spanish skills are a plus.
- Previous insurance experience is not required.
- Must be willing and able to obtain the required Florida insurance licenses within an established timeframe.
- Agency training and guidance will be provided to support licensing and professional development.
Opportunity for Growth
We believe in developing our people and promoting from within whenever possible.
Team members who demonstrate strong performance, initiative, and a desire to grow may have the opportunity to advance into positions with additional customer service and sales responsibilities.
Advancement is based on individual performance, qualifications, licensing, and agency needs.
Compensation: $35,000.00 - $45,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Kissimmee, FL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none