CREATIVE INNOVATION INC
Transportation Manager- Mandarin Required
Full Time • Ontario
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
We are seeking a reliable and experienced Transportation Manager to manage daily transportation operations, carrier capacity, and dispatch and delivery performance. This role is responsible for developing carrier partnerships, negotiating competitive transportation rates, and securing reliable capacity to support business growth. The position works closely with warehouse teams, drivers, and transportation partners to ensure shipments are picked up and delivered safely, efficiently, and on time.
Responsibilities
- Manage daily transportation capacity planning based on shipment volume, delivery requirements, and warehouse schedules.
- Oversee vehicle assignments, dispatch schedules, pickup appointments, and delivery routes.
- Identify, source, evaluate, and onboard carriers and transportation service providers to expand and maintain a reliable carrier network.
- Negotiate transportation rates and commercial terms, including payment terms, capacity commitments, and service expectations, in accordance with company policies.
- Build and maintain long-term carrier relationships, conduct regular business reviews, and manage contract renewals and rate adjustments.
- Monitor market rates and capacity availability, evaluate carrier quotations, and identify opportunities to improve pricing and secure capacity during peak periods.
- Monitor shipment progress and lead the resolution of delays, missed pickups, capacity shortages, and delivery exceptions.
- Coordinate with warehouse teams to ensure shipments are ready for loading and dispatched on schedule.
- Establish and monitor carrier performance expectations, including on-time pickup and delivery, service quality, and shipment damage.
- Oversee freight charge verification, resolve billing discrepancies with carriers, and implement cost-saving initiatives while maintaining service quality.
- Ensure accurate dispatch records, shipment tracking information, and proof of delivery.
- Oversee carrier qualification reviews and required documentation, and reinforce applicable transportation and safety requirements.
- Lead, train, and supervise dispatch and transportation staff, assign daily responsibilities, and manage shift handovers.
- Report operational performance, carrier development progress, and transportation cost trends to management, and drive improvements in carrier selection, capacity planning, and dispatch processes.
- Perform other transportation and logistics duties assigned by management.
Qualifications
- At least 3 years of experience in transportation, dispatch, logistics, carrier procurement, or a related field.
- Previous experience managing transportation operations, coordinating carrier capacity, or leading dispatch and transportation teams preferred.
- Experience in carrier sourcing, rate negotiation, and managing transportation partnerships preferred.
- Familiarity with dispatching, route planning, carrier management, and shipment tracking.
- Experience in e-commerce logistics, cross-border logistics, or warehouse transportation preferred.
- An established network of reliable carriers or transportation providers is a plus.
- Ability to evaluate carrier quotations, understand transportation cost structures, and assess commercial terms.
- Familiarity with transportation management systems (TMS), warehouse management systems (WMS), and Microsoft Excel preferred.
- Strong leadership, communication, negotiation, coordination, and problem-solving skills.
- Ability to manage multiple shipments, respond to operational changes, and meet deadlines in a fast-paced environment.
- Strong attention to detail and a focus on service quality and cost control.
- Availability to support urgent transportation needs outside regular business hours when required.
Compensation: $70,000.00 - $120,000.00 per year
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