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OFFICE ADMINISTRATOR

Superior Fence & Rail of the Midlands

Location: Lexington, SC
Pay: Starting at $15/hour
Schedule: Full-Time | Monday–Friday

About the Position

Superior Fence & Rail of the Midlands is looking for an organized, dependable, and customer-focused Office Administrator to join our Lexington team.

This is a fast-paced position supporting customers, sales, and operations. The employee will work directly with the Office Manager, receiving training, guidance, and day-to-day supervision while assisting with office operations and supporting the sales and operations teams.

The ideal candidate is professional, highly organized, comfortable on the phone, and able to manage multiple responsibilities while staying on top of daily tasks.

A major focus of this position is CUSTOMER FOLLOW-UP. Leads, open estimates, and sales opportunities must be followed up on consistently. We need someone who takes initiative, follows through, and makes sure customers and tasks never fall through the cracks.

This role requires daily outbound follow-up, consistent task completion, and accurate documentation of all customer interactions.

Responsibilities

Work directly with and support the Office Manager with daily office operations.
Answer incoming calls and provide excellent customer service.
Make outbound calls, send texts, and email customers to follow up on leads and open estimates.
Work as a Business Development Center (BDC) Representative, helping keep sales opportunities moving and reconnecting with potential customers.
Follow up consistently with customers to answer questions, address concerns, and help move sales opportunities forward.
Complete daily follow-up activities and ensure no leads, open estimates, or assigned tasks are overlooked.
Manage, complete, and clear daily tasks in Fence360 CRM.
Maintain accurate customer records, notes, and follow-up documentation in Fence360.
Schedule, confirm, cancel, and reschedule sales appointments.
Handle HOA submissions, approval tracking, and customer follow-ups.
Submit and monitor SC811 and GA811 utility locate requests.
Assist with permits, paperwork, and other required documentation.
Confirm customer appointments and installation dates.
Communicate with customers, sales representatives, and operations by phone, email, and text.
Maintain an organized office and help provide an exceptional customer experience from start to finish.

Qualifications

Excellent communication and customer service skills.
Comfortable making outbound calls and following up with customers consistently.
Strong organizational, time-management, and attention-to-detail skills.
Persistent and proactive, with the ability to manage daily priorities without constant reminders.
Comfortable using computers, email, and CRM software.
Able to multitask and work in a fast-paced environment.
Dependable, professional, and team-oriented.
Willing to learn, accept coaching, follow established procedures, and work closely with the Office Manager.
Previous office, customer service, sales, call center, or lead follow-up experience preferred.
CRM experience is a plus.

What We Offer

Starting pay of $15/hour.
Full-time Monday–Friday schedule.
Stable employment with a growing company.
Supportive, team-oriented work environment.

About Superior Fence & Rail

Superior Fence & Rail is one of the nation's leading fence companies, known for quality workmanship, exceptional customer service, and a commitment to delivering a great customer experience.

If you're organized, persistent, comfortable on the phone, and enjoy helping customers while keeping business moving forward, we'd love to hear from you!

Apply today to join the Superior Fence & Rail of the Midlands team in Lexington, SC.

Compensation: $15.00 per hour

f you are looking for a trustworthy Columbia fence company, consider Superior Fence & Rail of Columbia. Even though our Columbia fence location opened in 2020, Superior Fence & Rail is an established fence company. We have 20 years of experience in the industry, and now have close to 27 locations across the nation.

With Superior Fence & Rail of Columbia, you will get a high-quality fence at a fantastic price – every time. Allow our buying power to work for your fencing budget. Our ability to purchase large quantities of material allows us to extend significant savings to every client, no matter their fencing needs. At Superior Fence & Rail, we pride ourselves not only on our high-quality fencing products but also on our top-notch customer service. We promise to offer our Columbia fence clients a Superior fence design and building experience.

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Are you comfortable answering incoming calls, speaking with customers, and handling customer questions professionally throughout the day?*

This position requires handling HOA submissions and approval tracking, permit paperwork, and SC811/GA811 utility locate requests. Are you willing and able to learn and take responsibility for these processes?*

Are you comfortable using computers daily, learning new software, and entering detailed customer information into a CRM system?*

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