New Vision Behavioral Health Services
Front Office Attendant- Behavioral Health
Full Time • Youngstown, OH, 44507
At New Vision Behavioral Health Services (a W.L.W. Enterprise affiliate), our team is dedicated to providing compassionate, high-impact behavioral health and support services. Join a collaborative culture where your professional growth is supported and your work directly impacts lives every day.
Benefits:
- Competitive salary
- Flexible schedule
- Paid time off
About the Role:
New Vision Behavioral Health Services is looking for a compassionate and organized Front Office Attendant to be the welcoming face of our behavioral health practice in Youngstown, OH. This is a meaningful opportunity to make a real difference in the lives of patients seeking mental health and behavioral health support — all while growing your career in a rewarding healthcare environment.
Responsibilities:
- Greet and check in patients in a warm, professional, and trauma-informed manner
- Answer and route incoming phone calls, schedule appointments, and manage patient inquiries
- Verify insurance eligibility and collect co-pays or patient payments at time of service
- Maintain accurate patient records and update demographic information in the EHR system
- Coordinate with clinical staff to ensure smooth patient flow and appointment scheduling
- Handle sensitive patient information in compliance with HIPAA regulations
- Manage front desk administrative tasks including filing, faxing, and correspondence
Requirements:
- High school diploma or GED required; associate degree or medical office training preferred
- Prior experience in a medical, behavioral health, or mental health front office setting preferred
- Familiarity with EHR/EMR systems and medical scheduling software
- Knowledge of insurance verification and medical billing basics
- Strong interpersonal skills with a compassionate, patient-centered approach
- Ability to maintain confidentiality and handle sensitive situations with discretion
- Excellent organizational and multitasking skills in a fast-paced environment
About Us:
New Vision Behavioral Health Services is a trusted provider of mental health and behavioral health care serving the Youngstown, OH community. We are dedicated to breaking barriers to mental wellness and delivering compassionate, high-quality care to every patient we serve. Our team is passionate about what they do, and we foster a supportive, mission-driven workplace where every staff member plays a vital role in changing lives.
Compensation: $18.00 per hour
About New Vision Behavioral Health Services
New Vision Behavioral Health Services, an operating affiliate of W.L.W. Enterprise, provides comprehensive, community-centered behavioral health, case management, and supportive living services. We are dedicated to delivering person-centered care that fosters healing, stability, independence, and long-term wellness for every client and family we serve.
Why Build Your Career With Us?
- Mission-Driven Impact: Your daily contributions directly strengthen individuals and families facing complex behavioral health challenges across our local communities.
- Collaborative & Supportive Culture: Work alongside passionate professionals, clinical mentors, and supportive leadership dedicated to high-quality standards and shared goals.
- Professional Growth: We prioritize operational excellence, continuing education, and career development pathways across clinical, direct care, and operational disciplines.
- Resource Advocacy: We connect clients to vital safety-net programs, crisis support, and essential community wrap-around services.
Don’t see the exact role you’re looking for?
We are always seeking passionate professionals to join our team. Submit your resume and cover letter directly to our hiring team at contact@nvbhoh.com with the subject line "General Application – [Your Target Role / Specialty]".
(if you already have a resume on Indeed)
Or apply here.
