REFORMING FOUNDATIONS PILATES & WELLNESS

• Oversee daily operations across studio locations, maintaining exceptional standards for cleanliness, organization, professionalism, and client service.
  
  
• Lead, coach, and manage the client experience team and cleaning staff.
  
  
• Coordinate instructor availability, scheduling, time-off requests, and coverage to ensure efficient studio operations.
  
  
• Maintain an active leadership presence at each studio, including approximately two days per week at each designated location.
  
  
• Oversee equipment maintenance, supplies, inventory, and facility improvement projects.
  
  
• Develop and improve operational processes that increase efficiency, accountability, and consistency.
  
  
• Identify operational challenges and implement solutions proactively.
  
  
• Communicate business opportunities, operational risks, and recommendations to leadership.
  
  

• Develop and execute strategies to increase memberships, recurring revenue, and overall studio profitability.
  
  
• Drive new membership sales through introductory offers, consultations, tours, and personalized follow-up.
  
  
• Lead initiatives to convert prospective clients and trial participants into long-term members.
  
  
• Identify opportunities to increase revenue through membership upgrades, private sessions, workshops, retail sales, and speciality programs.
  
  
• Implement promotional campaigns, referral programs, and targeted marketing initiatives.
  
  
• Partner with leadership on membership reactivation and win-back campaigns.
  
  
• Evaluate class attendance and utilization to maximize studio capacity and revenue opportunities.
  
  
• Establish sales goals, monitor results, and coach the client experience team to improve performance.
  
  

• Target 10–15% membership growth over a six-month period.
  
  
• Maintain a 40–50% introductory offer-to-membership conversion rate.
  
  
• Demonstrate consistent month-over-month progress toward revenue and membership goals.
  
  
• Identify opportunities to increase revenue per member through additional services and offerings.
  
  

• Create a welcoming, supportive, and engaging atmosphere where every client feels valued.
  
  
• Build meaningful relationships with members and foster a strong sense of community.
  
  
• Address client inquiries, concerns, and feedback with professionalism, empathy, and efficiency.
  
  
• Develop personalized follow-up strategies to strengthen member relationships.
  
  
• Monitor expiring memberships, attendance patterns, and cancellation trends to proactively improve retention.
  
  
• Coordinate client appreciation events, workshops, wellness experiences, and community initiatives.
  
  
• Build partnerships with local businesses, healthcare providers, and community organizations to increase awareness and referrals.
  
  
• Oversee social media engagement and ensure consistent brand messaging across platforms.
  
  

• Maintain a monthly membership retention rate of 90% or greater.
  
  
• Implement proactive outreach strategies for members at risk of cancellation.
  
  
• Monitor client satisfaction and address concerns promptly.
  
  
• Support consistent growth in referrals, positive reviews, and community engagement.
  
  

• Lead by example and establish clear expectations for performance and client service.
  
  
• Support employee recruiting, onboarding, training, and professional development.
  
  
• Conduct regular team meetings, performance evaluations, and coaching sessions.
  
  
• Foster positive relationships between instructors, client experience staff, and leadership.
  
  
• Address performance concerns and operational challenges promptly and professionally.
  
  
• Encourage teamwork, communication, and shared accountability.
  
  
• Recognize employee achievements and support continued professional growth.
  
  

• Conduct weekly team check-ins and monthly performance reviews.
  
  
• Maintain consistent staffing coverage and minimize preventable scheduling disruptions.
  
  
• Establish clear individual performance expectations and accountability.
  
  
• Support a positive work environment that encourages employee engagement and retention.
  
  

• Monitor studio revenue, expenses, payroll efficiency, and operating budgets.
  
  
• Analyze membership trends, class utilization, instructor costs, and overall profitability.
  
  
• Review performance reports and identify opportunities to increase efficiency and reduce unnecessary expenses.
  
  
• Manage inventory and supplies while maintaining responsible spending practices.
  
  
• Evaluate class schedules to ensure alignment with member demand and financial goals.
  
  
• Provide leadership with accurate reporting, recommendations, and actionable improvement plans.
  
  
• Take initiative to identify and address financial or operational concerns.
  
  

• Maintain an average class utilization rate of 75–85%, subject to studio capacity and programming.
  
  
• Review revenue, membership growth, expenses, and profitability monthly.
  
  
• Optimize instructor scheduling and staffing efficiency.
  
  
• Demonstrate measurable improvements in studio performance and operational efficiency.
  
  

• A natural leader: You motivate, inspire, and hold your team accountable.
  
  
• Business-minded: You understand the connection between membership growth, client retention, operational efficiency, and profitability.
  
  
• Results-driven: You set goals, track progress, and take action to achieve them.
  
  
• Client-focused: You genuinely enjoy building relationships and delivering exceptional service.
  
  
• Organized and detail-oriented: You thrive on creating efficient systems and maintaining high standards.
  
  
• Proactive and resourceful: You identify problems, develop solutions, and take initiative.
  
  
• A strong communicator: You lead with professionalism, confidence, and empathy.
  
  
• Passionate about wellness: You believe in the benefits of Pilates and the importance of building a supportive community.
  
  

• Minimum of two years of management experience in fitness, Pilates, wellness, hospitality, or a related client-focused industry.
  
  
• Experience with membership sales, customer retention, business development, or revenue growth.
  
  
• Proven ability to lead employees, manage schedules, and oversee daily operations.
  
  
• Experience managing budgets, monitoring financial performance, and analyzing business metrics.
  
  
• Familiarity with Pilates, reformer-based fitness, or boutique wellness environments preferred.
  
  
• Proficiency with scheduling software, CRM platforms, Google Workspace, social media, and team communication tools.
  
  
• Excellent verbal and written communication skills.
  
  
• Ability to work a flexible schedule, including occasional evenings and weekends.
  
  

• Competitive base salary commensurate with experience.
  
  
• Performance-based bonus opportunities tied to membership growth, revenue performance, and client retention.
  
  
• Blue Cross Blue Shield PPO medical insurance.
  
  
• SIMPLE IRA with a 3% employer match.
  
  
• Paid holidays and paid time off.
  
  
• Complimentary Pilates classes and employee discounts on studio services and retail products.
  
  
• Professional development and continuing education opportunities, including RF School of Pilates Teacher Training and workshops.
  
  
• A supportive, collaborative team environment.
  
  
• Opportunities to contribute to the growth and future expansion of Reforming Foundations.