Guest Services & Spa Operations Specialist
Mississauga - Dixie
Guest Services & Spa Operations Specialist
Full Time • Mississauga - Dixie
We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.
Benefits:
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Wellness resources
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
Job Summary
Are you a high-energy hospitality or retail professional who thrives under pressure but feels stuck in a dead-end minimum wage role?
At Hand & Stone Massage and Facial Spa, we believe elite operational talent should be compensated accordingly. We are hunting for top-tier individuals to manage client experiences, front-desk logistics, and backend spa operations across our Mississauga locations.
Unlike traditional retail roles with slow annual reviews, we offer a Structured Performance Track starting at a premium $20.00/hour. We provide clear operational benchmarks that allow high-performing, reliable individuals to rapidly advance their base pay up to $24.00 and $26.00/hour as they master advanced business responsibilities. If you want a dynamic workplace where your organizational skills and drive are directly rewarded with fast financial growth, we want to hear from you.
Key Responsibilities
Our Specialists bridge the gap between front-of-house luxury hospitality and back-of-house logistics:
- Guest Experience & Sales: Managing high-volume client bookings, multi-line phone communications, and driving spa revenue through membership acquisitions and service upgrades.
- Operations & Logistics: Executing daily cash reconciliations, auditing retail inventory logs, and maintaining meticulous spa presentation.
- Facilities Management: Coordinating treatment room turnaround logistics, managing premium linen rotations, and supporting the therapy team.
What We Are Looking For
- Absolute Reliability: You treat your schedule like an executive appointment. You show up prepared and on time, every single shift.
- Composed Under Pressure: You enjoy a vibrant, busy environment and can seamlessly pivot between tasks without losing focus.
- Growth Mindset: You possess strong attention to detail and are eager to learn the inner workings of business operations to unlock higher leadership tiers.
- Experience: Background in premium retail (e.g., beauty, boutique brands), hospitality, fitness clubs, or clinical reception is a major asset.
- Availability: Flexible availability to accommodate peak business hours, including evenings and weekends.
Perks & Benefits
- An accelerated, merit-based compensation track reaching up to $26.00/hour.
- Uncapped monthly commissions and performance bonuses.
- Generous employee discounts on luxury spa services and skincare products.
- Paid professional training in sales, business systems, and operations management.
- Flexible scheduling options across our premium Mississauga network
Compensation: $20.00 - $26.00 per hour
At Hand and Stone, Opportunity Knocks.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
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A Mission That Matters
Our work helps people feel their best—every day.
A Team That Supports You
We foster respect, inclusion, and collaboration across every role.
A Brand That Invests in Growth
We’re growing nationwide and committed to franchise and employee success.