Job Title: Chief of Staff to the CEO
Location: Northampton, MA
Schedule: Monday - Friday, 9AM to 5PM with flexibility needed outside of these core days and hours.
Starting Pay Range: $60,000.00 to $80,000.00 annual salary, depending on qualifications and experience.
Job Summary
The Chief of Staff keeps the CEO's priorities moving. The role turns decisions into projects and projects into results, and makes sure the CEO is prepared for what's ahead. Attends meetings and visits sites on the CEO's behalf, tracks commitments across the executive team, and keeps the strategic plan on schedule. Research issues, prepare briefings and talking points, draft communications, support work with legislators and local officials, help surface good news from across the organization, and work through ideas with the CEO. This role suits an organized, dependable, and curious person with sound judgment, discretion, and commitment to the organization's mission of serving individuals, families and communities.
Key Responsibilities
Executive Support and Preparation
- Prepare the CEO for meetings, presentations, events, and public appearances.
- Work with the Executive Assistant to protect the CEO's time for strategic goals and initiatives.
- Serve as a sounding board. Brainstorm with the CEO, research questions as they come up, and prepare the background, options, data, and draft materials needed for strategy decisions.
Meetings, Site Visits and Follow-Through
- Fully coordinate executive team meetings and attend meetings on the CEO's behalf when needed and report back clearly.
- Visit programs and sites on the CEO's behalf and report back clearly.
- Track commitments across the CEO's direct reports and follow up - so deadlines are met.
Projects and Strategic Plan
- Manage special projects and cross-functional initiatives for the CEO from start to finish.
- Own the tracking of the strategic plan.
- Gather and analyze data to support decisions.
Communications and Good News
- Draft and edit assigned communications for the CEO.
- Collect and share good news from across the organization.
- Act as a liaison between the CEO and staff, funders, community partners, and others.
Government and Community Relations
- Support the CEO's work with state local and community leaders.
- Research issues, track relevant legislation and budget items, and prepare briefings, talking points, testimony, and letters.
Organizational Effectiveness
- Find ways to improve internal processes, workflows, and how work moves across teams.
- Support the priorities on culture, diversity, equity and inclusion, and employee engagement.
Qualifications
- This role suits an organized, dependable, and curious person with sound judgment, discretion, and commitment to the organization's mission of serving individuals, families and communities.
- Bachelor's degree in public administration, nonprofit management, business, social work or related field. Master's degree is preferred.
- 3–5 years of professional experience in nonprofit, human services, healthcare, government or a similar setting. Experience managing projects or supporting senior leaders is a plus.
- Excellent writing, organizational, and project management skills.
- Proficient in Microsoft 365, including Teams, SharePoint, and Planner. Able to build simple dashboards and status reports. Experience with Power BI or similar tools is a plus.
- Strong interpersonal skills and the ability to build trust at every level of the organization.
- Committed to the mission and values of human services work.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
