Order Fulfillment Coordinator
Austin, TX, 78758
Order Fulfillment Coordinator
Full Time • Austin, TX, 78758
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Vision insurance
Job Summary:
This position assists in order fulfillment and works collaboratively to handle the import, export and domestic shipment of commercial products and samples. It combines hands-on shipping, customs and inventory work with teamwork in fulfillment processes, carrier relationships and performance. The role works in an office and stock room environment and coordinates closely with agents, carriers, the warehouse, quality assurance and other departments.
Essential Functions:
This position assists in order fulfillment and works collaboratively to handle the import, export and domestic shipment of commercial products and samples. It combines hands-on shipping, customs and inventory work with teamwork in fulfillment processes, carrier relationships and performance. The role works in an office and stock room environment and coordinates closely with agents, carriers, the warehouse, quality assurance and other departments.
Essential Functions:
1. Lead order fulfillment:
- Own the order-to-delivery process for customer orders and samples, from order release through shipment, delivery and proof of delivery.
- Plan and prioritize daily shipping work to meet customer commitments.
- Set up and improve fulfillment procedures, checklists and document templates.
- Track and report fulfillment performance to management.
- Train, guide and review the work of shipping and inventory staff, as applicable.
- Act as the escalation point for shipment delays, errors and customer delivery issues.
2. Process imports, exports and domestic shipments of commercial products and samples:
- Obtain necessary information for shipment import and export clearance.
- Obtain shipping quotes and schedule shipments with agents, carriers and the warehouse.
- Prepare, review and maintain shipping documents accurately.
- Coordinate with agents, carriers and warehouses for shipment clearance and delivery.
- Monitor shipment progress and troubleshoot issues.
- Verify shipment quantities and accuracy and obtain proof of shipment and delivery.
3. Maintain inventory:
- Conduct physical counts of stock in the office.
- Check and verify warehouse inventory reports for accuracy and resolve discrepancies.
- Monitor inventory levels and prepare reports.
- Maintain and update inventory records.
Minimum Education Required: Associate’s (2 year) college degree. Bachelor’s degree in supply chain, logistics, or business preferred.
Minimum Experience Required: 3-5 years in shipping, order fulfillment or logistics, including hands-on import and export work. Experience leading a process, project or small team preferred.
Skills Required:
Skills Required:
- Working knowledge of import/export documentation, customs clearance and FDA Prior Notice requirements.
- Experience working with freight forwarders, customs brokers and carriers.
- Expertise in MS Office (Outlook, Word, Excel) and using the internet. Experience with inventory or ERP systems a plus.
- Excellent communication skills in English, both written and verbal.
- Strong attention to detail and accuracy.
- Ability to set priorities, organize work and meet deadlines.
- Ability to work well as part of a team and to guide others.
- Ability to learn quickly and build knowledge.
- Creative problem solving.
- Ability to bend, stoop, lift and move objects weighing up to 35 lbs.
Compensation: $28.00 - $32.00 per hour
Saanroo is a global leader in science-driven wellness ingredients, built on proof, not promises. With more than 25 years of expertise, the company blends ancient botanical wisdom with rigorous modern clinical research to develop safe, effective, and sustainable solutions.
Committed to scientific integrity, Saanroo publishes all study results and upholds uncompromising quality standards from sourcing through finished-ingredient development. Focused on transparency, innovation, and measurable impact, Saanroo partners with brands worldwide to deliver clinically validated ingredients across four pillars: longevity, women’s health, men’s health, and delivery technologies.
Rooted in trust and guided by evidence, Saanroo’s mission is simple yet powerful: to help people live longer, healthier lives through Wellness Proven.
Committed to scientific integrity, Saanroo publishes all study results and upholds uncompromising quality standards from sourcing through finished-ingredient development. Focused on transparency, innovation, and measurable impact, Saanroo partners with brands worldwide to deliver clinically validated ingredients across four pillars: longevity, women’s health, men’s health, and delivery technologies.
Rooted in trust and guided by evidence, Saanroo’s mission is simple yet powerful: to help people live longer, healthier lives through Wellness Proven.
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Medical, Dental, and Vision Plans
The company offers medical, dental, and vision coverage and pays 75% of the employee's monthly medical premium.
Paid Time Off
We offer Paid Vacation Leave Time and Paid Sick Leave Time in accordance with state laws.
Paid Federal Holidays
The company offers holiday pay for fourteen major federal holidays.
Parental Leave Policy
We offer a generous Parental Leave Policy after 12 months of continuous employment with job protection and wage replacement.
401k Retirement Plan
Employees are eligible to enroll after one year of employment to make deferrals into a company 401k retirement plan with employer matching.
Performance Bonus
Annual bonuses are paid out based on performance targets attained by the employees as well as company.