Customer Service Representative
Renton Office
Customer Service Representative
Full Time • Renton Office
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Benefits/Perks
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
- Answer customer questions via phone, email, and in-person
- Assist clients with new quotes, updating policies, payments, and other services
- Schedule appointments and maintain calendar
- Maintain detailed records of client interactions
- Review audits and/or policies
- Collaborate with colleagues to provide comprehensive customer service
Qualifications
- Knowledge of insurance products
- High school diploma/GED required, Bachelor’s degree preferred
- Excellent customer service skills
- Highly organized with strong time management skills
- Familiarity with Microsoft Office and other software applications
Compensation: $22.00 - $28.00 per hour
About Us
At FireWater Restoration Services, we know from personal experience how damaging a disaster can be. Allergens, mold, water damage — all these things can be detrimental to the health of a home, a business, and family. That is why we provide the very best in restoration services for residential and commercial clients. We employ only the most qualified, licensed technicians to clean and sterilize your property’s interior and make every room a perfect place to live and work.
FireWater Restoration Services, with over 2 decades of experience and the expertise, has the equipment and man-power to make sure your property is restored with the utmost care and professionalism in a timely manner.
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