Case Coordinator
Middletown, NY
Case Coordinator
Full Time • Middletown, NY
Benefits:
- Flexible schedule
- Paid time off
- Training & development
Case Management
The primary purpose of this job is to case manage referrals to mediation in Orange, Putnam, Sullivan, and Ulster Counties
· Intercept referrals from courts, police, social services, area schools and other human service agencies and assists in the processing of community (and divorce mediation) cases;
· Maintain accurate and confidential files on all cases; provide a resource and support to clients; open and close files;
· Conduct intakes and screenings, and schedule mediation sessions;
· Complete Caseload Manager recordkeeping;
· Prepare statistical data for reporting;
· Provide follow-up to referring institutions
· Answer inquiries regarding community and family programs;
· Monitor cases for non-compliance and addresses problems with conciliation, additional mediation, or a return to court;
· Develop and maintain an effective working relationship with referring institutions;
· Serve as a resource for mediators and arbitrators by identifying potential problem areas associated with a case;
· Review agreements, and suggest alternative human service agencies to provide follow-up support services;
· Assist with preparation for in-service activities and other office activities;
· Attend regularly scheduled staff meetings as well as meetings with supervisor;
· Help to set goals regarding case management; monitor progress of volunteers.
· Report any problems with staff, volunteers, or cases immediately to the Executive Director for coordination of response.
· Perform other ADR contract-related tasks as assigned by the Executive Director.
Compensation: $22.00 - $24.00 per hour
About DRC
DRC is a private non-profit agency serving Orange, Putnam, Sullivan, and Ulster Counties with:
- Mediation services
- Educational programs
- Training and workshops
- Group facilitation
- Arbitration
- Consultation
In addition to alternative conflict resolution, DRC also runs the CASA program for Orange, Sullivan, and Ulster Counties, as well as parent visit coaching, supervised visitation, and parent education for the three above counties.
A Brief History
The Community Dispute Resolution Centers were established in 1981 by the New York State Legislature when it created the Program as a three-year pilot project under the administration of what now is the New York State Unified Court System’s Office of Alternative Dispute Resolution. This groundbreaking legislation established standards for the delivery of mediation services throughout New York State and authorized funding for local community dispute resolution centers. The legislation was made permanent in 1984, and the Unified Court System now funds local community dispute resolution centers that serve the needs of citizens in every one of New York State’s 62 counties.
A Brief History
The Community Dispute Resolution Centers were established in 1981 by the New York State Legislature when it created the Program as a three-year pilot project under the administration of what now is the New York State Unified Court System’s Office of Alternative Dispute Resolution. This groundbreaking legislation established standards for the delivery of mediation services throughout New York State and authorized funding for local community dispute resolution centers. The legislation was made permanent in 1984, and the Unified Court System now funds local community dispute resolution centers that serve the needs of citizens in every one of New York State’s 62 counties.
DRC is part of a larger Alternative Dispute Resolution (ADR) community, the Unified Court System’s statewide network of the Community Dispute Resolution Centers’ (CDRC) programs. Enabled in 1981 by NY State Legislation, Article 21a, there are centers in all 62 New York Counties. Under the auspices of the NYS Unified Court System, the Community Dispute Resolution Centers, all local non-profit organizations, provide mediation, arbitration, group facilitation and other dispute resolution options as an alternative to the traditional court system.
DRC was established in 1982 as the Orange County Mediation Project, Inc. (OCMP). In 1986 the agency expanded across the majestic Hudson River to assume oversight of the Putnam County program. Along the way, with offices in both Orange and Putnam Counties, it became clear that the program had grown well beyond “project” status. Everyone agreed that it was time to choose a new name, one that would reflect and honor the more permanent status of the organization. Shortly thereafter, in 1993, the Orange County Mediation Project, Inc. became known as the Dispute Resolution Center (DRC.)
The ensuing years were a time of steady growth for the DRC. Beyond the core program of community mediation, the agency was one of the early pilots to offer Special Education Mediation, Custody Visitation Mediation and the Parent Education and Custody Effectiveness (P.E.A.C.E.) in the early 1990s. In 1997, DRC’s proposal for a Supreme Court Referred Divorce Mediation Program was chosen as one of the five pilot programs by Chief Justice Judith Kaye’s Judicial Commission. All the while, the number of school and youth programs continued to grow, allowing the agency to serve increasing numbers of youth. At the same time, DRC took the lead in creating collaborative efforts that resulted in expanded and innovative programming and services. Then, in 2002, more than doubling the geographic size of the area served, DRC expanded again by contracting with the New York State Unified Court System to provide mediation services for Sullivan and Ulster Counties.
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