Job Title: Relief Case Manager
Department: Substance Use Recovery Services
Locations: Franklin County & North Quabbin
Pay: $22.00 to $23.00 per hour depending on experience and certifications.
Availability Needed: Regular weekly hours, any days, Daytime to Evening.
If you’re passionate about supporting individuals in their substance use recovery journey, we want you on our team!
This role offers an opportunity to make a meaningful impact in a structured, supportive sober living environment where residents are empowered to build fulfilling, independent lives and staff are supported in providing full support to those in our programs.
Job Summary:
The Case Manager provides comprehensive case management services to individuals in various stages of recovery from substance use disorders. This role coordinates care across clinical, social, and community systems to support clients in achieving and maintaining sobriety, housing stability, and overall well-being.
Key Responsibilities:
- Provide support, advocacy and education to recovery participants.
- Help them access, utilize and follow through with treatment, social services, medical, vocational and housing goals.
- Monitor participant progress and provide supports and problem-solving strategies to facilitate recovery and sobriety.
- Establish and maintain collaborative working relationship with Residential Team, counselors, and external substance use counselors.
- Write clear and objective case management notes, progress notes, and any other record keeping that may be assigned.
- Meet with participants at a specific time weekly on a regular basis to review service treatment plans, set goals, facilitate referrals, and evaluate progress.
- Coordinate and/or attend to activities such as physical and dental exams, psychiatric appointments, SSI and Welfare appointments, legal advocacy, possible emergency and family sessions.
- Assist with intake screenings.
What We’re Looking For:
- High school diploma or GED required; some college in human services or a related field preferred.
- LADC II or CADAC certification strongly preferred.
- 2 or more years of full-time experience in substance use recovery services.
- CPR, First Aid, and Narcan certification required (provided if lacking).
- Reliable transportation and valid driver’s license, held for a minimum of six months, and an acceptable driving record (5 year look-back).
- Strong communication skills and the ability to engage effectively with diverse individuals.
- Familiarity with community-based resources and social services.
- Calm, steady presence with a solution-oriented mindset.
Benefits / Incentives:
- Training & Development.
- Paid Time Off
- Employee Assistance.
- Opportunity to transition to full-time.
- Mileage Reimbursement.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
