Front Desk Representative
Tyler, TX
Front Desk Representative
Part Time • Tyler, TX
Job Type: Part-Time
Schedule: Approximately 20–30 hours per week, with some Saturdays required
Pay: Based on experience
Schedule: Approximately 20–30 hours per week, with some Saturdays required
Pay: Based on experience
About Us
The Mount Tech is a growing technology installation company specializing in TV mounting, home audio, security cameras, networking, home theaters, and smart home solutions.
We're looking for a friendly, dependable, and motivated individual to join our office team! This position is ideal for someone who enjoys interacting with customers, staying organized, and helping a growing business succeed.
Key Responsibilities
- Answer incoming phone calls and assist customers with questions, service requests, and scheduling.
- Follow up with customers on outstanding quotes and help turn opportunities into booked jobs.
- Greet walk-in customers and provide a welcoming showroom experience.
- Learn and operate our Point of Sale (POS) system to assist with purchases and transactions.
- Assist customers with basic product information and available services.
- Maintain accurate customer records and update information in our CRM system.
- Help with general office duties, customer communications, and daily administrative tasks.
- Work closely with our teams to provide excellent customer service.
What We're Looking For
- Strong communication and customer service skills.
- Friendly, professional, and positive attitude.
- Comfortable talking with customers over the phone and in person.
- Organized, dependable, and detail-oriented.
- Basic computer skills and willingness to learn new software.
- Ability to multitask in a fast-paced environment.
- Comfortable following up with customers and discussing quotes.
- Previous office, retail, or customer service experience preferred but not required.
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Bilingual (English/Spanish) is a plus!
Schedule & Availability
- Approximately 20–30 hours per week.
- Flexible weekday scheduling based on business needs.
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Some Saturdays are required.
- Position is onsite at our Tyler, TX location.
Why Join The Mount Tech?
- Be part of a growing local business.
- Friendly, team-oriented environment.
- Opportunity to learn about home technology and customer sales.
- Hands-on training with office software, customer management, and POS systems.
- Opportunity for professional growth as our company expands.
We look forward to meeting you!
Compensation: $12.00 - $14.00 per hour
The Mount Tech Audio & Video is locally owned and operated business offering high-quality services and products at a fair price. Providing residential and commercial services to Tyler, Lindale, Longview, Bullard, and the surrounding East Texas communities.
We specialize in: television mounting, wi-fi solutions, cable management, surround sound systems, surveillance cameras, window treatments, and exterior permanent lighting design.
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