POSITION SUMMARY
The Sales Technician protects the warmth and safety of homeowners by diagnosing and prescribing solutions for chimney, fireplace, and venting issues. Operating out of a company vehicle, the Sales Technician travels to customers' homes to perform proprietary inspections and consult with homeowners to understand their goals. This role connects inspection results to actionable, tailored solutions and sells the necessary services to fulfill each homeowner's needs. Success requires strong sales ability paired with technical accuracy and a commitment to safety.
ABOUT TOP HAT CHIMNEY SWEEPS
We are Top Hat Chimney Sweeps. We inspect, repair, build, and restore all things chimney, fireplace, and vents, and we are growing by the day. Our mission is to protect the warmth, safety, and comfort of every family we serve. We are Focused and Results oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process:
Focus - Prioritize the work that best protects our customers, team members, and the homes we serve
Integrity - Act honestly, own your commitments, and do the right thing even when no one is watching.
Results - Execute with excellence and measure success by outcomes, not effort.
Education - Never stop learning and teach others what you have discovered
PERFORMANCE OBJECTIVES
- Protect the warmth and safety of homeowners by accurately diagnosing and prescribing solutions for chimney, fireplace, and venting issues.
- Perform proven and proprietary chimney, fireplace, and venting inspections at customer properties.
- Perform the proven and proprietary Top Hat sales process to convert inspections into sold work.
- Engage in lead generation to expand the customer base.
- Self-organize daily work and ensure all tasks are completed within specified appointment time frames.
- Consistently learn, train, and develop industry and role-specific knowledge.
- Performs other duties as assigned.
KEY COMPETENCIES
- Ability to pitch products, present proposals, and confidently close deals.
- Ability to accurately identify venting or fireplace problems and prescribe actionable solutions.
- Strong interpersonal skills for communicating with the public, fact-finding, and consulting on homeowners' goals.
- Discipline to self-organize work while operating out of a company vehicle acting as a remote office.
- Capability to work under deadlines and adhere to strict appointment time constraints.
- Proficiency with standard construction tools, industry sweeping tools, specialty equipment (drones, thermal cameras), and electronic devices.
- Flexibility to work inside and outside during all seasons, alone or alongside team members.
- Motivation to maintain high output and persistently follow up on leads and unsold proposals.
- Willingness to accept entry-level training, coaching, and accountability measures.
- Strong commitment to safety SOPs and proper use of personal protective equipment (PPE).
EDUCATION AND EXPERIENCE
- Sales, customer service, or hospitality experience preferred.
- Comprehensive sales training and industry certification provided by the company.
- Valid state driver's license and acceptable motor vehicle record required.
PHYSICAL REQUIREMENTS
- Ability to safely transport, set up, and climb high-extension ladders.
- Ability to safely navigate roof pitches and heights.
- Ability to work in confined spaces, including attics and crawlspaces.
- Ability to lift up to 75 lbs.
- Ability to work in varied environmental conditions, both inside and outside, during all seasons, including exposure to hot and cold.
- Ability to work in areas with high noise levels.
- Ability to wear a respirator and other PPE for extended periods during specific job functions.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@ CallTopHat.com. Already a Top Hat Chimney Sweeps candidate? Please connect directly with your recruiter to discuss this opportunity.
