POSITION SUMMARY
The Sales Technician protects the warmth and safety of homeowners by diagnosing and prescribing solutions for chimney, fireplace, and venting issues. Operating out of a company vehicle, the Sales Technician travels to customers' homes to perform proprietary inspections and consult with homeowners to understand their goals. This role connects inspection results to actionable, tailored solutions and sells the necessary services to fulfill each homeowner's needs. Success requires strong sales ability paired with technical accuracy and a commitment to safety.
ABOUT TOP HAT CHIMNEY SWEEPS
We are Top Hat Chimney Sweeps. We inspect, repair, build, and restore all things chimney, fireplace, and vents, and we are growing by the day. Our mission is to protect the warmth, safety, and comfort of every family we serve. We are Focused and Results oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process:
Focus - Prioritize the work that best protects our customers, team members, and the homes we serve
Integrity - Act honestly, own your commitments, and do the right thing even when no one is watching.
Results - Execute with excellence and measure success by outcomes, not effort.
Education - Never stop learning and teach others what you have discovered
PERFORMANCE OBJECTIVES
- Complete all repairs, restorations, and installations with zero warranty or rework return trips, protecting the company's lifetime guarantee.
- Maintain 100% compliance with Safety and fall-protection standards on every jobsite.
- Complete quoted jobs within allotted hours.
- Fully document every job in CRM before leaving the site.
- Deliver quality workmanship with zero post-job cleanup or workmanship callbacks.
- Manage company tools, equipment, and fleet vehicles with zero damage or loss due to neglect.
- Communicate safety critical findings clearly and professionally with homeowners.
- Progress on schedule with Internal training program and industry certifications
- Performs other duties as assigned.
KEY COMPETENCIES
- Technical craftsmanship
- Safety-first mindset with disciplined PPE compliance.
- Working knowledge of, or aptitude to learn, national fire and venting codes (e.g., NFPA 211).
- Comfort and confidence working at height and in confined spaces.
- Physical stamina to sustain demanding work across varied conditions.
- Proficiency with hand tools, power tools, and specialized chimney-service equipment.
- Strong time management and self-organization.
- Attention to detail and documentation discipline.
- Clear, professional, and persuasive communication with customers.
- Integrity, accountability, and a strong learning orientation.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required; no prior industry experience required.
- CSIA and Top Hat University (THU) certification required (provided via in-house training).
- Valid state driver's license and acceptable motor vehicle record required.
- Prior experience in construction, roofing, masonry, HVAC, or a related trade preferred, not required.
PHYSICAL REQUIREMENTS
- Ability to climb ladders and work at heights exceeding 30 feet, including steep-pitch roofs (up to 12/12).
- Ability to work in confined, low-visibility spaces such as attics, crawlspaces, fireboxes, and flues.
- Ability to lift, carry, and maneuver tools and materials weighing up to approximately 75 lbs.
- Ability to work outdoors and in unconditioned spaces in temperatures exceeding 100°F or below freezing.
- Ability to wear fit-tested respiratory protection (e.g., N95/P100) and other PPE for extended periods.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@ CallTopHat.com. Already a Top Hat Chimney Sweeps candidate? Please connect directly with your recruiter to discuss this opportunity.
