Reports To: Squad Leader

Supervises: Indirect supervision, lateral leadership, and oversight with Restoration Project Manager on projects

Evaluated By: Squad Leader, President, Peers

Basic Functions:

• Supports overall marketing by building relationships with adjusters, property managers, and other direct referral sources.
• Supervises and responds to all activities of restoration and reconstruction work related to fire damage, water damage, mold or other related unexpected catastrophes.
• Estimates job scope, signs contract and secures agreed price
• Works with adjusters to come to a settlement amount that is fair for our clients
• Works with Project Managers to ensure jobs are completed as a Quality Job On Budget (QJOB).
• Oversees and supports AR & Collections
• Supports Trades Team recruiting, productivity, retention, and development

Overall Duties Include:

• Calls on adjusters, property managers and other direct referral sources to support overall marketing.
• Receive loss assignments.
• Work directly with mitigation staff to contact and be on-site in as timely of fashion as deemed appropriate.
• Prepares and estimates an accurate scope, signs contract and secures agreed price in a timely fashion (typically within 48 hours of the inspection or according to program requirements for specific losses/carriers).
• Achieve a closing ratio of seventy-five (75%) or higher.
• Coordinates monitors and supervises customer/homeowner quality service on a day to day basis as planned with the Project Manager, subcontractors, and the Customers
• Provides input to other management based on observations from the field
• Communicates and analyzes competitive activity
• Secure approved scope and price with insurer.
• Deliver necessary paperwork and maintain relationship with insurer.
• Deliver necessary paperwork to property owner and secure contract.
• Deliver necessary paperwork to administrative department.
• Facilitate coordination with mortgage company when necessary to receive funds.
• Interface with Job Supervisor through completion and collection ongoing and for completed jobs.
• Supports with Customer Service that all QA/Warranty work is completed in a timely fashion.
• Professionally represent the PDR principles of honesty and integrity

Basic Requirements:

• High School Diploma or equivalent
• Associates or Bachelor’s degree a plus but not required
• Key Skills
• Highly Organized
• Ability to multi-task and prioritize
• High level Communicator
• High aptitude in Microsoft office
• Basic competency in photoshop or equivalent
• High social media aptitude
• Dependable transportation
• Cell phone
• Professional Dress

Evaluated On:

• Performance versus annual and trimester goals
• Skill Development versus Annual Skill Development Goals
• Quality of overall Business Performance – Measured via Performance Model
• Measured by Customer Satisfaction as per the Net Promoter score
• Customer and Personnel Complaint Resolution 

Promotion and career path:

Opportunities for advancement and promotion can be within Paul Davis.  These promotions bring progressively greater challenge, learning and responsibility.

• The natural progression is to move into the role of Restoration Estimator or Project Manager incorporating more accountability & leadership responsibilities. 
• Salary and bonus increases are recommended by the President, Operating Partners, and direct supervisor and a Reward:
• Promotions and advancement within the position bring progressively greater challenge, learning, and responsibility and experience.  Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year and is directly related to measurable performance.  An annual reward planner (ARP) is completed at that time.