Basic Function

This is a cleaning position and a training position for new Team Members.   The trainer will work as a Team Captain or Solo cleaner on days when they are not training.  Trainees to understand and effectively follow all Merry Maids cleaning techniques and procedures using Merry Maids products and equipment. Candidates must speak both English and Spanish.

Primary Responsibilities

1. Arrive at work on time and in full uniform.
2. Show and review each of the training and safety videotape presentations with a Team Mate Trainee.
3. Demonstrate the proper cleaning procedures to each Trainee on-the-job.
4. Make certain all cleaning products and equipment are used properly.
5. Inspect each room after the Trainee has finished cleaning. If cleaning is incorrect, explain the problem and correct the cleaning by example.
6. Review the steps to complete a service report and makes certain that the report is completely filled out and signed.
7. Review daily vacuum maintenance.
8. Show the Trainee where and how to refill the cleaning kit at the end of the day.
9. Complete and review an evaluation report at the end of each day with the franchise owner and/or manager.
10. Clean homes as assigned by the Office Manager or Franchise Owner
11. AQS directed, visit customer homes to check on the quality of teams and inspect jobs.  
12. Meet with customers as needed to ensure that quality work is being performed by the teams.
13. Work with team members to provide ongoing training as needed.

Secondary Responsibilities

1. If necessary, fill in during Team Mate/Captain absences.
2. Help maintain a clean and fresh appearance of the office.
3. At all times contribute to a positive work climate and to the overall team effort of the company.
4. Shall perform other reasonable, related duties as assigned or requested.

Supervision Responsibility

Field/Support Personnel

Essential Qualifications

1. Speaking and hearing English and Spanish clearly in person and on the telephone.
2. Reading English and Spanish on an average adult level.
3. Writing English clearly.

Special Requirements

1. Ability to drive personal car to several work site locations throughout the workday.
2. Ability to withstand regular physical contact with dog and cat hair, dust, mold, mildew, and cleaning solutions.
3. Ability to lift 20 pounds bending, twisting, stooping, kneeling, reaching, pushing, pulling, and carrying.
4. Ability to wash all hard surface floors on hands and knees.

This position description describes the general nature and level of work performed by those assigned to this position. This is not a comprehensive list of all responsibilities, duties, skills, efforts, and conditions associated with this position. The Company reserves the right to modify this description in the future, with or without notice to the employee. This position description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.