Benefits:

401(k) matching

POSITION SCOPE: Drives revenue through high customer retention, focusing on Unit Franchisee training and ensuring high cleaning standards and customer satisfaction by conducting regular customer quality checking.

ESSENTIAL DUTIES:

Train unit franchisees how to operate their Maid Right franchise
Conduct new customer walk through’s with the unit franchisee
Conduct regular quality assurance visits with unit franchisee
Assists in all areas of accurate and timely data entries of customer and Franchisee transactions

Assist Quality Assurance Manager with training needs

Provides receptionist relief and support for breaks, absences and as needed
Performs other related tasks and activities as assigned

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:

Minimum 3 years of recruiting, hiring, training and supervisory experience
Customer service desired
Sales training
Training
Coaching
Cleaning experience (preferred)

JOB QUALIFICATION

Valid driver’s license with clean driving record
Physically and mentally capable of performing Quality Assurance Manager duties
Bi-lingual
Must be bondable
Cooperate with you, Unit Franchisee and office staff
Perform duties according to the Maid Right system
Act in best interest of you, Unit Franchisees, customers and team members
Detail orientated
Service oriented
Verbal and written communication skills
Proficient in Microsoft Office
Ability to Multi-Task
Self-Directed

PHYSICAL AND MENTAL REQUIREMENTS:

Ability to function in high-pressure situations
Manual dexterity to operate a computer (desk-top and lap-top) and other electronic equipment
Ability to take legible hand-written notes where necessary
Correctable vision and hearing
Excellent interpersonal skills
Clear, easy to understand oral communication ability
Ability to sit for prolonged periods

ENVIRONMENTAL EXPOSURE:

Air conditioned/heated home environment
Exposure to artificial interior lighting
Low to medium level noise
Exposure to hazards as typically found in home environments

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises.

Compensation: $17.00 per hour

Every day, Maid Right owners wake up ready to deliver exceptional service. Our owner/operators are the backbone of Maid Right’s industry-leading residential cleaning services. Thanks to the support of our exclusive cleaning systems and standards, Maid Right owner/operators across America and Canada continue to deliver the most comprehensive services in the residential cleaning business.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Maid Right Corporate.

(if you already have a resume on Indeed)