Reports To: General Manager/Owner
SUMMARY Supervise/perform restoration services as a result of damage caused by water, fire, or smoke and supervise/perform other specialty services as required that equal or exceed company and customer quality standards. Perform marketing tasks to sell additional services or develop additional business as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Drive a company vehicle to locations designated by customers.
• Establish and maintain a service schedule to ensure all service is delivered to meet customer requirements.
• Comply with all verbal and written safety practices including the use and maintenance of personal protective equipment. Read and comprehend all applicable MSDS for chemicals that require special handling and use of Personal Protective Equipment.
• Meet with homeowner and adjuster of insurance company, explain and attain all necessary documentation for access to the job site, write an agreed upon estimate and oversee the job to completion. Do final walk through with customer to verify that all expectations have been met.
• Communicate with customer about scope of work, timeline of work, progress updates and planned completion dates. Explain the“Upgrade/Change Order” process to customers including the selection process, expected timeline of payment and the effects of the timeline of the project. • Provide Office Manager with invoicing information and amounts for completed jobs.
• Recruit and hire any qualified, properly insured sub-contractors necessary for completing the job and oversee daily routine of sub-contractors and verify they can support issued workload.
• Create a complete schedule of the workflow at the onset of the job containing a projected completion date. Maintain a material/supply list. • Ensure Purchase Orders are assigned in an effort to control the costs of the job and maintain profitability.
• Inspect the jobsites frequently to verify the scope of work is being performed correctly, that it meets the projected timeline and that it’s up to Paul Davis Restoration Standards.
• Work with Third Party Administrator programs by keeping current on requirements and technical updates for each individual program.
• Work with management to develop a business plan, both short and long term range, to generate prospective customers to meet the project sales goals.
• Meet with management to review job progress and profitability, payment schedule and completion dates per company policy.
• Perform other duties as required. These duties may include job functions that are outside the scope of normal duties.
OTHER QUALIFICATIONS Must be computer literate with proficiency in use of Microsoft Office (Word, Outlook, Excel) and other computer software. Experience in Xactware and Symbility is preferred. Must also have a functional understanding of handheld smart devices and an aptitude for learning new technology and software easily.
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) five or more years related experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES& REGISTRATIONS Must have and maintain a valid vehicle operator’s license. Must have or be willing to obtain the applicable certifications pertaining to the industry. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to adverse weather conditions and toxic or caustic chemicals. May also involve confined spaces that one must crawl through. The employee must occasionally lift and/or move up to 100 pounds
