Planet Fitness Broomfield, Louisville and Brighton, CO!

We are looking for a Strong Management Team 18 yrs or older with an out going personality and a passion to work in the fitness industry!

Planet Fitness is growing and promotion opportunities will be available quickly!

 Salaried 50K to start

Health Insurance

40hrs per week (some overtime needed)

Great work schedules and environment! 

Free Black Card Gym Membership!

 

As an General Manager or Assistant Manager, you will be responsible for assisting in the oversight of club operations to ensure an exceptional “Judgement Free” member experience! You will assist with the hiring and training of all club employees as well as ensuring a financially successful club.

 

Essential Duties and Responsibilities
 Assist in recruiting, hiring, training and developing a high performing staff consisting of
   Member Service Representatives, Trainers and Custodians.
 Set a high standard for a warm and welcoming atmosphere for all members, prospective
   members and guests and ensure the staff follows superior customer service guidelines.
Some responsibilities will include:
   Staff Management:
 Providing support to Operation Manager on hiring and leading staff
 Assisting in creating and updating staffing  availability and schedules.
 Training staff members to provide exceptional customer service.
 Directing and assigning projects to staff, ensuring the club is kept clean and
   orderly.
 Assisting in resolving or escalating employee issues or concerns in a
   professional manner.
 Providing backup support for any employee who is absent.
   Coordinate and assist with the Cleanliness and Maintenance of the Club:
 Keeping the front desk area and lobby clean and orderly.
 Walking through the club every 30 minutes to ensure that it is clean. This
   includes refilling paper towel dispensers, mopping up spills under
   equipment, taking out the trash, cleaning mirrors, and re-wracking
   barbells, dumbbells and weight plates.
 Regularly cleaning and maintenance of all exercise equipment and tanning beds.
 Ensuring restrooms are clean, stocked and clutter free by following routine
   cleaning schedule.

Front Desk Activities:
 Answering phones in a friendly manner and assisting callers with a variety
   of questions.
 Checking members into the system as they arrive.
 Assisting with new member sign-up.
 Communicating updates and events to members and guests.
 Taking prospective members on tours.
 Assisting members with scheduling and logging use of amenities like
   tanning booths and hydro massage
 Responding to member questions and concerns in a timely and
   professional. manner and elevating to Club Manager as needed.
 Conducting beverage or merchandise purchases on the point of sale system

Oversee Updates to Member’s Accounts:
 New Membership Cards
 Change of address
 EFT changes
 Questions regarding billing or payment
   Miscellaneous projects may include:
 Ordering club supplies using specific budget based on club requirements.
 Tracking Key Performance Indicators like guest counts, cancels, info calls
   (weekly, monthly, annually).
Qualifications/Skills
 6-12 months of Customer Service experience is preferred
 High school diploma/GED equivalent required.
 Must be 18 years of age or older.
 CPR Certification preferred
 Basic computer proficiency with an eye for accuracy.
 Punctuality and reliability is a must.
 Exceptional customer service skills; able to interact in a positive and professional way
   with members and co-workers, exceeding the member’s expectations.
 Strong listener with the ability to empathize and problem solve.
 Able to demonstrate diplomacy in all interactions while using appropriate behavior and language

Physical Demands
 Continual standing and walking during shift.
 Continual talking in person or on the phone during shift.
 Must be able to lift up to 75 lbs.
 Will occasionally encounter toxic chemicals during shift.