Customer Service Specialist

Location

Louisville

Type

Full Time

Benefits:

401(k)
401(k) matching
Free food & snacks
Free uniforms
Paid time off
Signing bonus

Do you want to do more than just answer phones and file paperwork? Do you want to make a difference in the growth of a local business while helping home and business owners? If this sounds ideal to you, then you might be the candidate to become a key player in the daily operations at a local office of one of North America’s leading franchise organizations. Paul Davis Restoration is a locally owned office which is part of a network of 380 Paul Davis outlets in the USA and Canada. This provides comfort in knowing that working here can provide you with the best of corporate accountability along with hometown accessibility. Additionally, Paul Davis prides itself on customer service and integrity while providing restoration services for property damage as well as top-notch remodeling.

As a Paul Davis Restoration & Remodeling Administrative Assistant, you will be tasked with professionally and compassionately answering incoming calls from potential and existing customers and vendors. You will also be the first point of contact for reaching out to sales leads from a variety of sources. From there you record data into the Paul Davis proprietary software, create job folders for our project management team, code and key invoices, contribute to marketing efforts, make customer appointments and share in a multitude of tasks to assist the daily operational needs of the company.

The ideal candidate for this position will:

have experience using multi-line phone systems
have a clear, pleasant speaking voice and excellent verbal and written communication skills
demonstrate patience and compassion with customers
be enthusiastic and service oriented
be organized, efficient and detail oriented
be able to multi-task and handle heavy workloads at times
have computer skills including Microsoft Office, Excel and job management software
be able to code and key invoices and record timesheets
monitor and maintain office and job supplies
be able to work M-F from 8am-5pm (and sometimes later if volume dictates)
have a good record of timeliness and attendance
provide assistance to the owner, accountant, marketing director and project management team
wear company logo wear daily (black, tan and white)
represent the Paul Davis principles of honesty and integrity

Join the Paul Davis team and start to love what you do and do what you love!

Paul Davis Restoration & Remodeling of Louisville KY

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.