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Customer Service Representative - State Farm Agent Team Member Hybrid - US

Customer Service Representative - State Farm Agent Team Member

Full Time • Hybrid - US
Responsive recruiter
Benefits:
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources
  • 401(k) matching
  • Bonus based on performance
Position Overview:

Are you ready to grow your career with a successful State Farm Agent? We are looking for a driven and energetic professional to join our winning team as a Customer Service Representative - State Farm Agent Team Member. This is your chance to be part of a high-performing team, helping our business grow through meaningful conversations and delivering an exceptional customer experience. If you’re a self-starter who thrives in a fast-paced environment, this could be the perfect opportunity for you to achieve great income and growth potential!

Responsibilities:

  • Build and maintain strong customer relationships, following up as needed.
  • Provide prompt, accurate, and friendly customer service, handling inquiries related to insurance availability, eligibility, coverages, policy changes, claims, and billing.
  • Stay committed to success with a strong work ethic every day.
What We Offer:

As an Agent Team Member, you’ll receive:

  • Group Life Insurance
  • 401(k)
  • Hourly pay + commission/bonus
  • Health benefits
  • Profit sharing
  • Paid time off (vacation, personal, and sick days)
  • Valuable experience in a rewarding career
  • Growth potential and opportunities for advancement within the agency
What We’re Looking For:

  • People-oriented, with excellent communication skills (written and verbal)
  • Strong organizational skills and attention to detail
  • Self-motivated and committed to delivering excellent customer service
  • Ability to work effectively in a team environment
  • Able to multi-task in a dynamic setting
Key Expectations:

  • Comfortable making at least 100 outbound calls per day or engaging in 8+ Auto Conversations daily.
  • Understand that we are risk managers focused on Auto, Home, and Life insurance in every conversation.
  • Willingness to be coachable, learn continuously, and meet weekly activity goals based on effort, not just sales.
Incredible Benefits:

  • Weekly Prizes: Including the opportunity to leave early on Fridays!
  • Monthly Bonuses: Performance-based incentives.
  • Quarterly Prizes: Celebrating team achievements.
  • Quarterly Growth Profit Sharing: Sales and Service Team members receive a percentage of the agency’s growth.
  • Annual Incentive Trip to Mexico: You and a guest!
  • Health Insurance, 401(k), Paid Time Off, Sick Leave, College Reimbursement
How to Apply:

If you're ready to make a positive impact and see yourself thriving in this role, we want to hear from you! Complete our application, and we’ll follow up with the next steps in the interview process.

This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of State Farm agents must complete applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own staff.

Flexible work from home options available.

Compensation: $45,000.00 - $85,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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