Benefits:

401(k) matching
Company parties
Dental insurance
Employee discounts
Health insurance
Paid time off

Purpose

The Spa Coordinator is responsible for coordinating the concierge in providing the best customer experience for the guests prior to, during, between and after services. The Spa Coordinator will work closely with therapists and concierge to ensure that each guest is comfortable and on-schedule for their treatment(s). The Spa Coordinator is responsible for conforming to standards set forth in the Team member Handbook and Operations Manual and will strive each day to exceed our guest’s and team member expectations.

Responsibilities

· Answer phones

· Assist General Manager with duties as needed

· Covers duties of Concierge when necessary

· Ensure laundry services are completed daily

· Schedule appointments using computer software. Takes full ownership of appointment book.

· Create monthly concierge schedule

· Fully trains all new concierges and provides continuing education for all concierges.

· Open the drawer every morning

· Print daily schedules

· Maintain organization and appearance of the entire spa

· Escort guests to changing lounge, service areas, etc., when needed

· Provide amenities to guests when needed

· Greet guests

· Confirm appointments

· Prepare and sell gift cards

· Recommend and sell retail products

· Check in new retail products, process purchase orders

· Educate guests on spa services and retail products

· Handle guest discrepancies and guests who are not satisfied with their spa experience

· Perform an opening sweep daily to make sure all opening duties have been completed

· Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards

· Protect THE WOODHOUSE Brand

· Abide by all protocols set forth by THE WOODHOUSE CORPORATION

Work Hours

The Spa Coordinator is expected to work a minimum of 32 hours per week including evening and weekend shifts. Shifts range from 9am-5pm, 12pm-7pm (Monday through Thursday), 9am-5pm, 10am-6pm, 12pm-8pm (Friday through Saturday) and 10am-6pm (on Sundays).

Organizational Relationships

The Spa Coordinator reports directly to the General Manager.

Job Type: Full-time

Hourly: $20.00

Benefits:

401(k) matching
Employee discount
Flexible schedule
Health insurance
Paid time off
Paid training

Schedule:

Day shift
Evening shift
Holidays
Monday to Friday
Weekends

Ability to commute/relocate:

Birmingham, AL 35243: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

Experience:

Spa: 1 year (Preferred)
Leadership: 1 year (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Work Location: In person

Compensation: $20.00 per hour

At Woodhouse, our treatments curate moods, moments and memories that last well beyond our walls. But mood care isn’t just a service we provide. It’s a lifestyle we live. With a luxury environment, family mindset and ample opportunity for growth, Woodhouse provides a premier spa experience with the wellbeing of our team members in mind. Hone your skills. Grow your customer base. Join the team and feel the difference that providing real lasting care can make in your life today.

Want to be a Master of Mood Care?

We are seeking individuals who are passionate about caring for people. If you have outstanding skills in your field, as well as great organizational, communication and retailing skills, we have a spot fo you on the Woodhouse team.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

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What You'll Find at Woodhouse

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

*Specific benefits vary by location

Growth

Nourish your career with ample opportunity for future training and growth.

Connection

Grow your clientele in a family environment committed to retaining talent and providing personal care.

Quality

Exercise your skills with all the tools at your disposal in a luxurious, full service atmosphere.

Employee Discounts

Retail discount, service discount, 25% friends and family discount, and national discount program with AT&T.

Bonus Compensation

Enjoy a unique team based compensation plan, monthly team bonus, end of year bonus.

Paid Time Off

Take time to take care of yourself with vacation, sick time, and holiday pay.