Position Overview:

Direct the overall activities of the office to continually serve the customers within our target market in an extraordinary manner so that our brand name and reputation will flourish.

Responsibilities:

1. Build and lead teams, and deliver superior customer service.
2. Recruit, interview, and hire the branch sales, service, and office staff.
3. Ensure that all branch personnel perform their job duties in a safe manner and that they take all reasonable precautions to avoid work related accidents.
4. Hold regular and frequent safety discussions to continually reinforce the safety.
5. Directs the development and implementation of all sales/marketing strategies utilized by the office.
6. Oversees office functions including phone service standards, clerical services.
7. Evaluates performance and administers disciplinary actions consistent with company policy.
8. Be a good team player.

Education and Experience Requirements

• Speaking English and Spanish is a must 
• High School graduate with good administrative skill or six months to one year related experience and/or training
• 2-3 years of business management experience preferred
• Sales management strongly preferred
• Experience setting and surpassing aggressive sales, service, and profit goals
• Job requires travel as necessary for training purposes
• Have good computer skills
• Able to use and manage social medias, i.e. Twitter, Facebook, Instagram

Knowledge, Skills and Abilities

• Possess and applies knowledge of management skills in the completion of ongoing tasks and project.
• Demonstrates knowledge of organizations business practices, issues faced, and problem resolution.

Secondary Responsibilities 

• If necessary, fill in during staff absences.
• Shall perform other reasonable, related duties as assigned or requested.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Disclaimer: As the owner and personnel manager of your franchised business, you have both the right and responsibility to select and control your employees, establish your employment policies and practices (including pay practices), develop your employee relations, and comply with all federal, state, and local employment laws. The information contained in these documents is provided merely for informational purposes, the use of this sample by you is not required under your franchise agreement, and this sample is intended to serve only as an aid to you in deciding how to operate your business. You are not required to use any of the information contained in this sample, but we invite and encourage you to review the information provided and incorporate into your own personnel practices any material you feel is appropriate for your operation. You are free to modify the material, of course, to reflect your individual business. Remember that employment laws and practices change over time and vary significantly from state to state, so you should consult an employment law attorney in your state to determine the appropriateness of practices, policies, and forms for your business. There is no guarantee that following the recommendation will result in business success or that your results will be the same as other franchisees or company stores. Success is determined by many factors including market conditions which may vary widely as well as individual talents and effort.