Job Description:
Attends to phone calls and emails requesting hardware, software, and network related support from end-users (including customers), tracks unresolved issues until resolved, and escalates issues appropriately. Assists IT department staff with various IT projects including, but not limited to client systems and peripherals both on-site and at remote locations as needed (laptops, desktops, monitors, IP phones, cell phones, projectors, printers, Smart TVs), networking systems (wiring, routers, switches, firewalls, VPNs, wireless access points, phones, network printers, IP cameras, SPAM filtering appliances), server systems (firewalls, domain controllers, communications servers [email, mobile, phone, IM], database-backend/frontend servers, file servers, web servers, standalone product/service-specific servers, backup servers/appliances). Uses sound judgment to ensure security of PEC’s assets. Maintains proper documentation of both resolved and unresolved issues.
Required Education / Preferred Education:
Bachelor's degree in IT related field / Advanced degree in IT related field
Required Experience / Preferred Experience:
3 years in IT related experience (or education) / 5 years in IT related experience
Required Skills:
- Understanding of various desktop/laptop hardware and peripherals
- Understanding of Microsoft client operating systems
- Understanding of Microsoft client software
- Understanding of basic 3rd party software
- Understanding of basic networking concepts (including wireless technologies)
- Understanding of mobile operating systems (iOS, Android)
- Ability to troubleshoot both hardware and software issues in various ways
- Candidate must have the ability to multi-task while tracking and completing open issues
- Candidate must be able to work as part of a team
- Candidate must be able to work in a flexible and growing environment
- Candidate must be able to express themselves in both written and verbal communication
- Candidate must be able to communicate to customers with various levels of technical knowledge
Preferred Skills:
- Understanding of server hardware
- Understanding of Microsoft server operating systems
- Understanding of email technologies and protocols (Exchange, SMTP, POP3, IMAP, ActiveSync)
- Understanding of advanced networking concepts and fundamentals
- Understanding of VPN and VoIP technologies
Location:
Syracuse, NY
Salary Range:
Based on experience
Compensation: $15.00 per hour
PEC, Inc
Progressive Expert Consulting
PEC is an educational technology company that is passionate about the experience of learning. Our learning solutions combine the best of in-person and virtual education to produce organic, authentic, and enjoyable learning experiences. We help learners learn better and we help teachers teach better. We provide the tools that people and organizations need to survive and progress in an increasingly high-tech world.
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