Summary Objective:

The Kids' Club Supervisor is responsible for leading the Kids' Club team to achieve safe, clean, and fun child-care services and children's programs that exceed member and guest expectations. The Kids' Club Supervisor will interact positively with prospects, members, guests, and staff to ensure a positive experience.

Essential Functions:

• Deliver the ultimate fitness experience to every member, every time
• Ensure an entertaining and safe experience for members' children in keeping with company standards
• Create age-appropriate activities and programming
• Recruit, train, and manage Kids' Club staff
• Assist in day-to-day club operations as member of management team

Job Responsibilities:

• Ensure Kids' Club rules and regulations are followed at all times, with children's safety as the number one priority
• Create and implement child-care schedule while staying on budget
• Develop systems for covering absences and finding substitutes
• Supervise and review Kids' Club staff, providing ongoing feedback and annual evaluations
• Create budget projections and financial reports for the department
• Develop and market Kids' Club programming
• Share all programming and registration information with Front Desk staff
• Track revenue, payroll, and expenses against establish budgets
• Prepare departmental payroll on time and accurately
• Conduct emergency action drills quarterly with staff
• Provide ongoing child-care training for staff, holding quarterly meetings
• Post evacuation routes at all Kids' Club room exits and train department and management staff on specific Kids' Club emergency procedures
• Provide members and parents with consistent, proactive hospitality
• Respond to any member or guest concerns or comments within 24-48 hours
• Understand and model employee standards of conduct and ethics
• Uphold club building, facilities, service, program, and emergency procedures
• Act as Manager On Duty when required
• Meet weekly with general manager
• Assume other duties as assigned
• Work early morning, evening, and weekend hours as necessary

Required Knowledge, Skills & Abilities:

• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Ability to motivate and nurture others
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Outwardly facing professional appearance
• Confidence and desire to create new relationships quickly
• Ability to quickly acquire and apply new knowledge and skills
• Ability to multitask and work well under pressure
• Proven ability to lead a team
• Ability to work with budgets and money, including financial projections
• Basic computer skills (MS Office, email, MS Windows)

Required Experience, Education & Certifications:

• High school diploma or GED
• Six months' program planning experience (preferred)
• Certification in infant, child, and adult CPR

Physical Activities, Physical Requirements, Visual Acuity & Working Conditions:

Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Bending legs at knee to come to a rest on knee or knees.
• Bending the body downward and forward by bending leg and spine.
• Moving about on hands and knees or hands and feet.
• Extending hand(s) and arm(s) in any direction.
• Particularly for sustained periods of time.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Applying pressure to an object with the fingers and palm.
• Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).
• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).