Flaherty Physical Therapy is a small privately owned Physical Therapy company located in Northborough, Massachusetts.   We have a second location in Hudson, Massachusetts as well.

Our concept is simple: 
● Create WOW experiences for all clients and staff
● Create positive client/staff relationships to allow for loyal customers
● Create long term fitness and wellness plans for our clients and staff that allow them to succeed and restore their Mojo! 

Mission of FPT

These are the behaviors that we as leaders, our staff and all our resources (patients, referring people, vendors, etc.) can come to know and expect from our entire team.

 

Honesty and Approachability  

 

·       Being Nice – Be approachable by being welcoming, friendly, positive, and easy to talk to 

·       Body Language – Understand the importance of how our body language influences communication and can be crucial to our company success 

·       Listening – Gain people's trust by listening with a calm demeanor, keeping an open mind, and having interesting and engaging conversations.  

·       Expectations – Be honest in all work, all conversations, especially dealing with difficult personalities.

·       Integrity – Live up to your own expectations and take ownership of all we do, including our mistakes.

Empowering 

 

·       Encourage – Challenge you to constantly grow personally and professionally 

·        Promote self-advocacy – Find solutions to daily problems by proper training and working with each other to help get the job done

·        Promote self-confidence – Make a difference in your life by helping you be confident in your work

 

Trust 

 

·       Consistency - Be reliable and dependable every day for all patients and coworkers. 

·       Safety – Strive to have an environment that is safe to all, safe to work, safe to be able to share and collaborate both as patients and employees

·       Privacy - Maintain privacy and strive to be inclusive for all to feel safe.  

·       Communication – Do our best to communicate in ways that lead to trust happening on both sides of the conversation
 

 

·       Patient care - Work together to provide excellent patient care every day

·       Relationships - Build relationships between each team member and be respectful of everyone’s views

·       Positivity - Have positive attitudes and proactively help/support others

·       Pieces of the Puzzle - Be aware of the big picture, recognizing the strengths and skills that each team member brings so the pieces of the puzzle fit.