Job Description: Office Administrator / Dispatcher (OA/D)

About the Company

redbox+ Dumpsters of Lehigh Valley is a small, family-owned company. We are looking for a friendly, customer-focused and detail-oriented individual to join our team. If you are looking to join a company where you matter, you’re empowered to work independently and you care about providing a quality experience to both the construction industry and individual homeowners, this may be the right fit for you!

About the Role

Qualified candidates will have impeccable verbal and written communication skills, a strong ability to multi-task and a friendly demeanor. Our OA/D uses modern routing software and critical thinking in order to develop, alter, and optimize delivery routes. OA/Ds must effectively communicate and serve as the liaison between drivers and customers, remaining agile and ready to handle sudden route changes or delivery issues.

The ideal candidate will take great pride in building rapport with our customers and serving as a strong brand ambassador of both our products and reputation in the Lehigh Valley area.

Hours & Work Location

Our general business hours are 6:00am - 2:30pm, Monday through Friday. This position is currently full time at 40 hours per week.

The Qualities You’ll Bring

You’re an effective communicator who provides memorable customer service. You pay close attention to details. If issues arise, you’re innovative and quick to resolve them. You appreciate being empowered to solve problems using your own discretion.

You’re empathetic and sensitive to what makes your customers happy. You approach each unique customer with care and agility and feel a great sense of satisfaction in creating an exceptional experience.

You have a proven work ethic and follow-through. Dependability – you do what you say you’re going to do. Bring your excellent work history as proof of your ability to commit to a company where you can stay and grow with us.

You understand the magnitude of being the first experience with redbox+ Dumpsters to our clients. You represent redbox+ Dumpsters and make decisions as if you were the business owner. You understand that every phone interaction, email and text matters.

Duties

Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
Dispatch – receive requests, triage work orders and communicate with driver/customers
Phones/texts/email – answer inquires, take work orders, process requests
Routing software administration and compliance – ensure accurate record keeping of client records, job sites, referral sources, customer retention and receipt of Terms & Conditions
Billing – run weekly reports to audit charge card payments, ensure accurate charges on invoices
Follow-up – marketing prospects, Google reviews, other items as assigned
Inventory – monitor office and field supplies to ensure team has the tools they need
Tracking – create and maintain equipment maintenance schedule and DOT compliance requirements for drivers

Skills

Excellent phone etiquette – commitment to “Wow!” our customers
Technology knowledge of MS Office products and ability to quickly learn software applications
Maintain professional and personable behavior at all times – behave as if every experience will be reviewed on our Google Business page
Independent and critical thinking related to logistics and customer experience
Ability to handle details, without dropping the ball
Eye for accuracy in work orders and billing preparation

Qualifications

High school degree or equivalent
Legally able to work in the US
Knowledge of Greater Lehigh Valley area for portion of the role dependent on dispatch logistics
Customer service-related experience, with references to validate
Fluency in MS Office products
Sales and/or marketing experience preferred

Compensation

- Hourly rate $22/hour; $23/hour after 60-days; $24/hour after 90-days
- Medical, Dental, Vision Insurance
- Life Insurance and Accidental Death & Dismemberment Insurance

- Monthly Performance Bonus

Compensation: $22.00 - $24.00 per hour

Since winning “Innovation of the Year” at the 2007 International Waste Expo, redbox+ Dumpsters has continued to set the new standard in the waste industry. Delivering two services to each jobsite with our one-of-a-kind U.S. Patented Elite roll-off dumpster, redbox+ Dumpsters, and the franchise owners in each location, continue to redefine the industry. It begins with the redbox+ Dumpsters “Customer Care Standard” which is as unique as the product and individuals that are behind every redbox+ Dumpsters location. This standard of care has been a defining difference when looking at the quality of service provided at every job site. There is a better way in the waste industry, and that way is redbox+ Dumpsters. Discover the difference.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Redbox+ Dumpsters Corporate.

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