Company Overview

Founded in 1996, Electric Express Appliance Inc. has established itself as a leading service company that delivers exceptional, convenient customer service. As Whirlpool Corporation's only W Service company we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchenaid, Maytag, and JennAir.

Job Summary

We are looking for an Appliance Repair Technician with outstanding customer service skills.

Benefits/Perks

Vacations, holidays and sick days paid time off
Medical benefits, retirement savings
Company Vehicle
Gas and parking cards
Uniforms: shirts, pants, jacket, hat
iPad
Specialized tools and equipment
Earn $60,000 to $120,000+ per year on a pay scale that rewards performance!
Annual Company Bonus

Responsibilities

Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
Meet or exceed key performance indicator metrics for performance incentives.
Diagnose and repair all major appliances such as refrigerators, washers and dryers, gas/electric stoves, microwave ovens, and dishwashers.
Complete all required technician competency model training
Drive company vehicles safely and responsibly to and from customer locations.
Utilize handheld devices, iPad, to update work orders in a paperless environment.
Consistently deliver a 5 Star customer experience

Qualifications

Must be enthusiastic and customer service-focused.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Willingness to learn and develop skills.
Must have a valid driver’s license.
Take a pre-employment drug screen, criminal background check, and driver’s license check.
Ability to read, write, and speak English (bi-lingual is always a plus)
Must be able to lift or maneuver 50 pounds.
High school diploma or equivalent.
Prior experience in appliance repair, HVAC, electrical, or related fields preferred.

Compensation: $70,000.00 - $105,000.00 per year

Refrigerators, stoves, dishwashers, washers and dryers are some of the things taken for granted that greatly impact our everyday lives.

They make things convenient and easy, but when something goes wrong people need a reliable appliance partner they can count on. We're that partner!

Our work is more than just an appliance. We do this to help our neighbors and communities. So, the people around us can have the conveniences they deserve.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.

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Why Should you Consider a Career in Appliance Repair?

High Demand

Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)

Job Security

Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)

Upward Mobility

Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)

Competitive Compensation

Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)