Job description

This is a key position that directly impacts the customer experience as well as the perception of the company, working directly with the Center Staff with the goal of reaching center operation success, delivering the highest level of service to our valued customers. Responsibilities include but are not limited to:

Act in good faith and in the best interests of the company
Direct all operational aspects of the Center, and properly manage Center Associates
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs
Ensure high customer satisfaction by surveying customers and making adjustments to constantly improve the customer experience based on their feedback
Proactively create selling opportunities
Build & maintain strong customer relationships
Monitor students' progress and provide students and teachers with assistance in resolving any problems
Review and evaluate new and current classes offered in the center to determine their efficiency and effectiveness Initiate and coordinate center events
Encouraging and building mutual trust, respect, and cooperation among team members
Perform general office duties, such as maintaining records management database systems, and filing company documents

Job Requirements

Excellent relationship building and management abilities
Excellent / Impeccable oral and written communication skills
Attention to detail, strong organizational skills, and an absolute focus on the quality of work
Can work in the early evening, and on weekend
Fluent in Mandarin and English
Bachelor Degree is required, Master/Doctoral Degree of USA universities is preferred
1-2 Years of related work experiences are preferred

Benefits:

401(k)
Dental and vision insurances
Health insurance
Paid time off

Job Type: Full-time

Salary: Based on experience

Compensation: $23.00 - $27.00 per hour

Since 2004, IvyMax has been delivering industry-best results, having helped thousands of students ace tests, develop strong leadership intelligence, write tremendous essays, and get admitted to great schools.

IvyMax stands apart from other service providers because of our empowering values and holistic approach, the comprehensiveness of our high-quality offerings, and our industry-leading market results in both SAT® scores and college admissions. We offer SAT® Reasoning Test (SAT® I) prep. We offer SAT® Subject Test (SAT® II) prep. We offer expert college planning, applications, and admissions counseling (mentoring). We offer intelligent online learning technology. We have subject specialties for students with a strong interest in the arts or sciences, technology, engineering, and/or math (STEM). We offer preparation for academic competitions. We offer one-on-one and small group tutoring. We offer intellectually and emotionally stimulating international summer and winter programs. We work with top students and universities in the world. And we will work with you to develop a customized strategic plan to meet your needs.

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