Dog Daycare Customer Service Representative
Part Time • Syosset
K9 Resorts, the industry leader in luxury boarding and dog daycare is looking for an energetic, organized team member that has an enthusiastic personality and is outgoing and positive. This person should love dogs and upon successful completion of training, you can even bring your beloved to work with you for free! We are looking for employees that are interested in career progression as we build out this franchise into a multi-unit franchise across New York.
The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
ABOUT YOU:
- You love dogs.
- You’re fast paced, self-driven with a strong sense of urgency.
- You’re organized and detail oriented.
- You thrive when you have multiple challenges on your plate.
- You like to work with others and build a teamwork consensus
- You’re lively, enthusiastic and a very strong communicator.
IF YOU ARE SEEING YOURSELF IN THESE WORDS, WE’D LOVE TO TALK TO YOU ABOUT OUR CUSTOMER SERVICE REPRESENTATIVE ROLE.
Title: Customer Service Representative
Reports to: General Manager / Resort Owner
Essential Job Functions:
- Greets all guests coming into the building
- Very customer service-oriented
- Answers telephone inquiries
- Fluent in Microsoft Office and well-versed in computer usage
- Willing/able to learn new computer programs easily (knowledge of GINGR a plus)
- Able to use down time effectively
- Performs Check In/Check Out and reservation procedures in the POS system
- Accepts payment from customers
- Takes custody of pets and makes sure they are properly placed in the building
- Works closely with owner in charge to handle small office tasks
- Provides tours of the facility to potential guests when necessary
- Provides personal playtimes for dogs when such a service is requested
- Performs body checks on dogs to search for pre-existing conditions and/or injuries
- Has the ability to perform the following tasks at the request of the General Manager/Owner: Sanitation of all boarding and daycare accommodations; Monitoring Daycare; Bathing
Qualifications:
- Must complete K9 Resorts Certification Program for a Customer Service Representative
- Customer service-oriented
Education and Experience:
- High School diploma or equivalent
- Previous experience is preferred but not required
- Some weekend and holiday hours are required
Technical skills:
- Computer skills including knowledge of Microsoft Windows.
- Proficient written and spoken communication skills.
Personal Characteristics:
- Must be able to communicate with all types of people, remain calm, mediate, and problem solve.
- Well-organized and efficient
- Must be of moral and ethical character
- High level of emotional intelligence
- Ability to multitask
- Strong ability to adapt to change and support company directives
- A Can-Do - It is my job attitude
- Outgoing, positive, enthusiastic personality
- Must demonstrate a love for dogs
Compensation: $17.00 per hour
Internationally Recognized, Multi Award-Winning Pet Care
At K9 Resorts Luxury Pet Hotel, we strive to provide the best pet care experience for your dog. We would like to take this time to thank you for your interest in our premier pet resort. Our love for animals can be traced back to 1999, when our Founders and CEOs, Steven and Jason Parker, were just 14 and 12 years of age. Steven and Jason started their own pet sitting business called K-9 Guardians Professional Pet Sitting because they loved dogs, and the thought of earning a few extra bucks at such a young age was exciting to them. Later on, the young entrepreneurs realized they wanted to make pet care their careers and, in 2005, K9 Resorts Luxury Pet Hotel was born in Fanwood, NJ.
Multi Award-Winning Pet Care
K9 Resorts Luxury Pet Hotel is honored to have been rated the top pet care franchise in the nation by the IBPSA. Our luxury pet resorts have been referred to as the best pet service providers by New Jersey Monthly Magazine, Monmouth Health & Life Magazine, New Jersey Monthly Magazine, The Courier News, and Suburban Essex Magazine.
What Makes K9 Resorts Different
Our state of the art facilities have been consistently rated within the top three in the nation and provide world class accommodations and care to our guests. We are proud to lead the way in the pet hospitality industry. Our entire facility is split into separate zones to reduce the number of guests that occupy one area. While this carefully designed layout is a more expensive way to construct a pet care facility, it significantly reduces pets’ stress levels when they are boarding with us.
Employment Opportunities
Help Our Luxury Dog Hotel Deliver Top-Quality Care
Thank you for your interest in a position with K9 Resorts. We are a family-owned and operated company that is expanding at an exciting rate, allowing for a significant amount of growth opportunities within the company. We are looking for individuals who love dogs and are energetic, reliable team players. At K9 Resorts, we pride ourselves on the fact that nothing makes us happier than promoting from within our K9 Resorts family. If you are looking to start in a position with the potential to grow with us, our nationally recognized, top-rated pet care facility may be the place for you.
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