As a Customer Representative at AlphaGraphics, your primary role will be to increase the center’s inside sales. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients. In additions to that we would like this person to have Design experience in Adobe Creative Cloud Suite.

Customer Representative/Designer Responsibilities:

Answering clients' questions and concerns via phone, email, and in-person
Processing incoming leads and promptly creating estimates
Calling clients and prospects to review their estimates, artwork, and orders
Gathering clients’ requirements to start design
Creating print files in
Creating and reviewing print specs and artwork before production to ensure the printed materials turn out as planned

An AlphaGraphics Customer Representative performs the following:

Assists in updating the mailing list database
Assists sales rep functions and inside production when requested
Follows up and manages Inbound Leads
Follows up on targeted direct mail or local Shop mailings
Keep customers informed regarding their job’s progress through the production process
Shows proficiency in regular use of CRM tools
Effectively manages all communication methods currently available to them to respond timely to customer inquiries
Generating sales orders and processing payments
Keeping clients up to date on the status of their print job

Qualifications

Account Management experience is preferred but not required
Knowledge of printing and prepress requirements a plus
Calm, Compassionate and warm personality
Handles all communications with customers in a professional and respectful manner
Ability to multitask while staying organized and attentive to details
Excellent time management skills with an aptitude for punctuality

Desired

2+ years of customer service experience
1+ year of print or sign shop experience
Proficiency in Adobe Photoshop, Illustrator, and InDesign
Knowledge of print terminology and design techniques

Compensation: $18.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

(if you already have a resume on Indeed)