Primary focus is being the primary Point-of-Contact for customers and scheduling all requests for their logistics service needs. Will schedule service needs based on and daily and weekly basis, ensuring all information concerning the service request is available in dispatching software. Secondary role will be assisting in the dispatching of service requests as needed.
Job Responsibilities/Duties
- Process Customer Service Requests via email and telephone direct from Customer or from the Commercial Team.
- Set next day schedule in dispatching software
- Address issues with Customers, Buyers, Core Carrier, and 3rd Party Carriers.
- Negotiate rates and book loads with 3rd Party Carriers, as needed to meet Customer Service Requests with direct report approval.
- Any other duties requested by Commercial or Management
Required Skills
- Dispatching
- Scheduling
- Communication
- Organization
- Problem Solving
- Stress management
- Flexibility
- Bilingual
About Us
Proler is one of the largest independent industrial scrap metal recyclers headquartered in Texas. With that comes peace of mind.
There’s nothing recycled about our promise
There’s nothing recycled about our promise
Trust. Transparency. Safety. Supply chain confidence. At Proler, we’ve learned from a long history that understanding the needs and concerns of our customers is critical to building a company and, more fundamentally, the relationships that make it possible.
Unmatched transparency
In terms of service, we not only go where others don’t, we push ourselves even higher than the high expectations we’ve set. We offer the most rigorous documentation process in the industry, from robust custom reporting on ESG and financials to cameras and GPS tracking on our scrap bins.
Seamless efficiency
Our high-volume processing center at the Port of Houston is equipped to deliver unprecedented efficiencies, supported by our in-house trucking and fully integrated systems. We have the connections and reputation to command highly competitive pricing on scrap.
CAREERS
Looking for the best.
Inspiring them to be even better.
Inspiring them to be even better.
To deliver the level of service our customers expect, we seek to hire, inspire, and retain top-caliber employees. Independently owned, we believe in empowering our people to perform, knowing that they represent the company with integrity, loyalty, and teamwork. And in the process, we strive to provide them with a career they’re proud of.
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