Benefits/Perks
- Competitive Compensation
- Career Advancement Opportunities
- Great Work Environment
Job Summary
We are seeking an experienced IT Manager to join our team!
As an the Director of call center operations, you will be directly supervising all call center activities. The ideal candidate will have an extensive understanding of employee assistance programs.
As an the Director of call center operations, you will be directly supervising all call center activities. The ideal candidate will have an extensive understanding of employee assistance programs.
Responsibilities
- Manage all aspects of 24x7 call center activities
- Provide direct support and guidance to staff on all call center aspects
- Assist with training for staff on assistance best practices
- Oversee communication between staff and callers, as necessary
- Supervise work performance, provide status reports for ongoing issues
- Maintain quality of service
Qualifications
- Be a U.S. citizen and speak fluent English.
- Hold a minimum of a Bachelor’s degree from an accredited college or university in business management, mental health, or a related field.
- Have a minimum of five years of management or supervisory experience overseeing call center operations.
- Must be able to pass security clearance back ground check
- Possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of the military lifestyle.
Flexible work from home options available.
Compensation: $120,000.00 - $175,000.00 per year
Adage Innovations, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Company
Adage Innovations Inc. has an experienced team of professionals focused on engineering solutions for modernization and migration of legacy systems. Adage Innovations’ core team has dependable professionals with integrity and loyalty to customers they are serving on multi-year contracts. We brings long-term stability in client endeavors with shared values and ethics that govern our respective roles:
- Improving employee and customer experience
- Managing through the challenges of legacy systems and repositories
- Enabling a culture of continuous innovation.
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