JAMES A GARDNER
Future Opening: Aviation Insurance Customer Service Representative
Full Time • Marietta
Benefits/Perks
- Competitive Pay
- Be a part of an exciting and dynamic career field unique in property and casualty insurance.
- Working with a close-knit team as part of "the family"
Job Description
We are an Aviation Insurance Specialty Broker seeking a professional and personable Customer Service Representative to join our team. The main duties of a Customer Service Representative and Administrative Assistant is to assist the aviation insurance team in the production and service of new and existing accounts.
We are an Aviation Insurance Specialty Broker seeking a professional and personable Customer Service Representative to join our team. The main duties of a Customer Service Representative and Administrative Assistant is to assist the aviation insurance team in the production and service of new and existing accounts.
Responsibilities
- Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
- Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
- Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
- Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
- Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
- Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
- Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Minimum Qualifications and Requirements:
- Previous property and casualty insurance agency experience required
- P&C license a plus to start and required for permanent full time employment
- Agency Management System proficiency –AMS 360 or Sagita preferred
- Computer and web based software proficiency: Microsoft Office, Word, Outlook a must. Excel and Power Point required.
- Detail oriented, dependable, high integrity, ability to learn, adapt, and work with others.
Additional Qualifications:
- An absolute commitment to customer service.
- Knowledge of general aviation a plus but not required.
- Excellent organizational skills
- Excellent written and oral communications skills.
- Ability to recognize, research and analyze errors/problems independently.
- A willingness and ability to learn and adapt.
- Work well with others – a desire to be a part of a close knit “family” of teammates.
Compensation: $4,000.00 per month
(if you already have a resume on Indeed)