Administrator & Registration Specialist
Mamaroneck
Administrator & Registration Specialist
Full Time • Mamaroneck
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Job Summary
We are seeking a friendly, organized, and customer-focused Administrator & Registration Specialist to join our swim school team. In this role, you will be one of the primary points of contact for our families, providing exceptional customer service while assisting with student registration, scheduling, and day-to-day administrative operations. The ideal candidate enjoys working with children and families, is highly organized, learns quickly, and thrives in a fast-paced environment.
This position requires working at both of our Westchester locations (Mamaroneck and West Harrison), approximately 10–15 minutes apart. Candidates must have reliable transportation and be able to travel between locations as needed.
This position requires working at both of our Westchester locations (Mamaroneck and West Harrison), approximately 10–15 minutes apart. Candidates must have reliable transportation and be able to travel between locations as needed.
Responsibilities
- Provide exceptional customer service to clients and families in person, by phone, and via email.
- Respond to customer inquiries and assist with registration and account management.
- Schedule swim lessons and appointments.
- Maintain accurate client records and process payments.
- Manage incoming and outgoing correspondence.
- Assist with the day-to-day operations and general oversight of the facility.
- Provide front desk coverage as needed.
Qualifications
- Friendly, professional, and solution-oriented with a commitment to providing exceptional customer service.
- Bachelor's degree preferred; Associate's degree accepted.
- Previous administrative experience preferred.
- Minimum of two years of customer service and/or receptionist experience required.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proficient with computers, Google Workspace (Docs & Sheets), and scheduling software.
- Quick learner with the ability to understand and apply registration policies and procedures.
- Ability to multitask and thrive in a fast-paced environment.
- Experience with Jackrabbit or similar registration software is a plus.
- Bilingual in English and Spanish is preferred but not required.
Compensation: $23.00 - $25.00 per hour
SWIM TANK PHILOSOPHY
Since our inception it has been our belief that swimming is not only a fun activity but also a necessary life skill. Drowning is the number one cause of ALL death in children ages 1-4 years and the 2nd leading cause of accidental death in children ages 1-14 years. Studies have shown that participation in formal swim lessons reduces the risk of drowning by up to 88%.
Our goal is to educate children, as young as possible, to be safe and competent in and around water. We believe that, given the right instruction and encouraging environment, all children can learn this lifesaving skill. We support this belief through our teaching methods and by encouraging a growth mindset in our students, parents, and staff.
Our teaching method, Ready…Set…Swim…© was designed with a child’s physical and emotional development in mind. It breaks down the process of learning to swim into small attainable skills so that children continually feel challenged, but not overwhelmed. Growth mindset is one of the key ingredients in our method. We focus a lot on the phrase “not yet” because of the amazing research of Carol Dweck, the Stanford University professor who pioneered the research in growth mindset. In her research she found that, “the words ‘yet’ or ‘not yet’ gave children greater confidence and a path to the future which created greater persistence”.
The road to learning is typically lined with challenges, and how we deal with those challenges is the true measure of our success. Instilling a never give up mentality, and encouraging our students to try and sometimes to face their fears is at the core of our philosophy. Developing a growth mindset starts at a very young age and parents and coaches have a unique opportunity to influence how children feel and react to challenges throughout their lives.
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